QC Manager

Role Overview

The QC Manager is responsible for ensuring
all marketing production materials
— including
POSM, print, packaging, retail displays, premiums, signage, and promotional items
— meet required
quality, brand, technical, and compliance standards
before delivery to clients or markets.

This role oversees
factory QC processes, incoming/outgoing inspections, pre-production checks, colour accuracy, structural integrity, and vendor compliance
, ensuring that every item produced adheres to brand guidelines, specifications, and manufacturing standards.

The QC Manager works closely with
Sourcing, Production, Client Services, Design, and Vendors
to embed QC best practices, reduce quality risks, and raise the operational standard across all production categories.

Key Responsibilities

1. Quality Control & Inspection

• Conduct
  pre-production (PPC), during-production, and post-production inspections
  across all marketing materials.
• Review and verify
  dielines, keylines, artworks, colour proofs, substrates, and finishing standards
  before mass production.
• Check for
  colour consistency
  , structural strength, alignment accuracy, printing clarity, and packaging integrity.
• Lead on-ground QC for
  POSM, corrugated displays, metal/acrylic fabrication, premiums, and complex multi-material builds
  .
• Approve final output prior to shipment or deployment.

2. Vendor Quality Management

• Audit and evaluate suppliers based on
  production capability, quality output, compliance, certifications, and capacity
  .
• Define and communicate QC standards and SOPs to vendors.
• Work with suppliers to investigate root causes of quality failures and create corrective action plans.
• Track supplier performance using scorecards and quality KPIs.

3. Process Governance & Compliance

• Create and implement
  QC guidelines, manuals, inspection checklists, and sampling plans
  .
• Ensure products adhere to
  safety, regulatory, and environmental standards
  .
• Oversee
  colour management processes
  (GMG, Pantone, digital proofing, wet proofing, etc.).
• Validate material specifications: paper type, GSM, board grade, acrylic thickness, metal profiles, coatings, adhesives, etc.

4. Cross-Functional Collaboration

• Support Sourcing teams in
  technical feasibility, production validation, and vendor selection
  decisions.
• Partner with Production and Client Services to align QC requirements with client briefs.
• Participate in
  prototype reviews, engineering discussions, and value engineering initiatives
  .
• Give technical input to creative and structural design teams on manufacturability.

5. Reporting & Continuous Improvement

• Document inspection findings and maintain QC reports and risk logs.
• Investigate quality incidents and implement preventive measures.
• Identify cost-saving opportunities through value engineering without compromising quality.
• Drive continuous improvement culture across the vendor base.

Required Skills & Experience

Technical Requirements

• Strong understanding of
  POSM production
  , including:
• Corrugated structures
• Acrylic fabrication
• Metal and wood fixtures
• UV printing, offset printing, digital printing
• Finishing, lamination, varnishes, coatings
• Knowledge of
  packaging engineering
  , print processes, substrates, colour standards (Pantone, CMYK, ICC).
• Ability to read and interpret
  technical drawings, 3D renders, production specs, and BOMs
  .
• Experience in
  factory QC, production troubleshooting, and supplier audits
  .

Experience

• Minimum
  5–10 years
  in Quality Control within:
• Marketing production
• Display fabrication
• Packaging/printing
• Premiums manufacturing
• Retail fixtures
• Exposure to multi-market production is an advantage.

Core Competencies

• High attention to detail and strong problem-solving capability.
• Excellent communication and vendor influence skills.
• Ability to manage multiple projects under tight timelines.
• Strong documentation and reporting discipline.

Cultural Attributes

Candidates must demonstrate:

• Collaborative
  – Works seamlessly with internal and external partners.
• Courageous
  – Raises risks, takes ownership of tough decisions.
• Authentic
  – Clear communicator with no hidden agendas.
• Purpose-Driven
  – Consistently delivers quality that strengthens brand trust.

Success Measures

• Reduction in quality defects and reworks.
• Supplier quality performance improvement.
• On-time approvals and reduced production delays.
• Compliance with brand and technical standards.
• Strong internal satisfaction from Sourcing / Production / Client Services.