Guest Services Manager

2 days ago

Roxas Mimaropa, Philippines Banwa Private Island Full time ₱900,000 - ₱1,200,000 per year

Company Description

Banwa Private Island is an exclusive all-villa sanctuary in north-eastern Palawan, renowned for offering unmatched privacy, seamless service, and stunning views of pristine beaches, turquoise waters, and lush landscapes. Our beachfront villas provide guests with an immersive natural experience, featuring terraces and infinity pools just steps from the ocean. Whether enjoying a contemporary villa escape or chartering the entire island, guests support the Aquos Foundation's mission to protect delicate ecosystems and endangered species, blending luxury with responsible environmental stewardship.

Role Description

This is a full-time on-site role for a Guest Services Manager. The Guest Services Manager will oversee supervisory tasks, ensure customer satisfaction, execute receptionist duties, and maintain superior customer service standards. Daily responsibilities will include managing guest relations, resolving issues promptly, coordinating reception activities, and communicating effectively with guests and staff to provide an exceptional guest experience.

Qualifications

  • Supervisory Skills and experience managing a team
  • Customer Service and Customer Satisfaction skills
  • Excellent Communication skills
  • Receptionist Duties experience
  • Strong problem-solving abilities and attention to detail
  • Bachelor's degree in Hospitality Management or a related field is preferred
  • Previous experience in a luxury hospitality environment is a plus

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