Duty Supervisor
2 days ago
Department
Operations - Roxas
Employee Type
Regular
What is the Duty Supervisor (Roxas) role here in 1Aviation:
Assist the Station Manager/Terminal Manager/Duty Manager in managing and monitoring operational
performance of the Station.
What You Will Do
- Ensures that 1Aviation's Vision, Mission and Values are achieved.
- Ensure the station's workforce, funds and equipment are sufficient to support daily operations.
- Promotes and ensures compliance to Quality, Safety, Security and Customer Service standard based on regulatory requirements, government laws, acceptable industry standards and company policies and procedures.
- Ensure company policies and procedures are implemented.
- Conduct daily briefings/de−briefings and assist the Station Manager/Duty Manager in cascading Station Notices and Memos for all personnel.
- Alternate to the Station Manager/Duty Manager in coordinating with concerned stations and departments (e.g. NCC/HCC), for planned/unplanned flight delays/disruptions and aircraft changes.
- Monitors station facilities (e.g., airport system/gate and counter FIDS/baggage conveyors) and reports the same to the Airport Management, Station Manager and Duty Manager.
- Assists in managing day−to−day disruptions within authorized parameters and established policies and escalate to higher station management, items beyond his authority.
- Ensures that his/her shift requirements in terms of resources, facilities and supplies are sufficient and equipment is operational. Any inoperative facilities are reported and monitored if acted upon by the 9proper department.
- Prepares and submits required reports to the Duty Manager/Station Manager.
- Provides corrective and preventive actions to discrepancies and delays charged to his/her assigned areas.
- Attend and provide operational enhancements during Station meetings. Ensures that the safety and security of guests and personnel within the operations area are maintained.
- Coordinate with concerned stations and departments on passenger and ramp related concerns.
- Identify and eliminate any safety hazards, safety issues or unsafe practices.
- Performs specific functions that may be assigned by the Immediate Superior.
Customer Service
- Coordinates closely with Centralized Load Control for any loading deviations, last minute acceptance of passenger and baggage, special cargo loads and passenger boarding.
- Ensures that all baggage of no−show passenger at gate is offloaded before dispatching the flight.
- Ensures all flight documents are endorsed to the cabin crew.
- Supervise check in and gate including anticipation and resolution of related concerns to ensure flight is dispatched on time, safely and securely.
- Coordinates with concerned stations and departments on passenger related concerns (e.g., transit pax, baggage issues, safety, security, customer service requirements and other operational concerns.
- Ensures complete manpower requirement (check−in, gate, luggage unit, CHA) including paraphernalia.
- Ensures pre−flight briefing is conducted
- Supervises smooth departure and arrival operations. Attending guest service issues (e.g., LCI, ancillary products etc.) and providing immediate assistance and solution based on established policies and procedures of the carrier.
- Ensures that prompt and correct information is provided and disseminated by ground staff to departing/arriving guests.
- Supervises staff during flight disruptions.
Ramp Operations
- Responsible for ensuring monitoring and planning of the necessary equipment for the flights daily.
- Ensure readiness and standby of manpower and equipment for the departing and arriving flights.
- Ensure prompt coding and update of flight movement information.
- Checks flight status and secures all relevant info on loading/unloading and other relevant activities/requirements.
- Checks/confers with maintenance for any loading restrictions due to technical problems (i.e., defective cargo doors, pressurization problem, etc.)
- Check the aircraft movement for any flight changes/status.
- Ensures/supervises loading of security items and special cargoes including Dangerous Goods at compartment hold. Physically checks positioning of item before closing door.
- Strictly observes loading limitation of the aircraft, i.e., floor bearing capacity, structural compartments capacities and other aircraft structural limits.
- Conducts 360−degree aircraft check and report defects/dents noticed.
- Ensures that cargo doors verified closed/locked.
- Encode flight movement details in the Carrier's system.
An Ideal Candidate for this role should possess the following qualifications:
- Bachelor's Degree holder
- At least 2 years' experience in the related field
- Ability to elicit confidence and build rapport among colleagues.
- Attentive to quality and details.
- Good analytical and decision−making skills.
- Service and goal oriented
- Good command of the English language
- Incident Reporting
Experience Range Range (Years)
3 - 4 years
Job posted on
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