Store Manager

Key Responsibilities:

1. Support in Overall Store Operations:
- Assist the RGM in managing all aspects of restaurant operations, ensuring adherence to brand standards and operational excellence.
- Oversee daily restaurant activities, ensuring smooth and efficient service during shifts.

2. Customer Satisfaction:
- Address and resolve customer complaints and feedback in a timely and effective manner.
- Ensure that customer service standards are met or exceeded, contributing to a positive dining experience.

3. People Development:
- Support the recruitment, training, and development of staff, including servers, kitchen staff, and supervisors.
- Assist in conducting performance evaluations and providing feedback and coaching to team members.
- Help foster a positive and productive work environment.

4. Sales and Profitability Targets:
- Assist in achieving sales and profitability targets by managing daily operations and monitoring performance metrics.
- Contribute to financial management, including monitoring expenses and implementing cost-control measures.

5. Marketing and Promotional Strategies:
- Assist in executing marketing plans and promotional activities developed by the RGM.
- Participate in organizing and implementing store events and promotions to drive customer engagement and sales.

6. Financial Management:
- Help manage store financials, including cash handling, inventory management, and expense tracking.
- Assist in preparing financial reports and analyzing performance data to support decision-making.

7. Crisis Management:
- Support the RGM in handling crisis situations, including customer issues, operational disruptions, and emergencies.
- Act as a point of contact for resolving operational problems and ensuring continuity of service.

8. Standards and Compliance:
- Ensure that the restaurant maintains high standards in food quality, service, health, and safety.
- Conduct regular inspections and audits to ensure compliance with health and safety regulations and brand standards.

9. Store Events and Activities:
- Assist in planning and executing in-store events, promotions, and activities.
- Collaborate with the GM and other departments to ensure successful implementation of events and activities.