Senior Project Manager

1 week ago

Pasig, National Capital Region, Philippines SPS Training & Consultancy Services Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Account Management

  • Handle higher tier accounts & build strategic relationship with SMB partner merchants based on trust and respect
  • Communicate with partners to understand their needs and explain partnership value
  • Grow partners' business and revenue through offering marketing promos and expansion.
  • Identify and understand partners' business needs to be able to customize Grab product offerings.
  • Recommend to partners various Grab products and services (Grabfood, Grabmart, Grab Express, GrabPay, GrabAds, GFSA and others) to further create partnership value.
  • Assist in collection efforts as part of business compliance.
  • Keep accurate and updated records of account related information.
  • Maintain updated knowledge of company products and services.
  • ∙Identify industry trends and conduct competitive intelligence initiatives.
  • Act as a client advocate with a focus on improving the partner experience.

Client Management

  • Participates in various meeting, with clients and merchant partners.
  • Liaises with clients, and merchant partners on project concerns.
  • Creates and submit necessary reports to clients
  • Engages into regular field work to check on daily operations

Performance Management

  • Oversee team productivity
  • Performance monitoring of all AME's and Merchant Support
  • Regular coaching and conducting performance evaluation as necessary
  • Creates processes to streamline inter-team processes
  • Tracking leads' performance

Qualifications

  • Bachelor's degree
  • 4-8 years of supervising multiple teams or high quantity of employees on a team
  • Proven expertise in lead generation, sales, and data analysis
  • Prior experience in tracking KPI and SLAs
  • Must have excellent communication skills
  • Prior fieldwork experience

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