ServiceNow HR Service Delivery

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement​​: This role is categorized as flexible hybrid on night shift. This means the successful candidate is expected to report to the office when there are meaningful engagements such as trainings, townhalls and executive visits.

The Role

The HR Service Delivery (HRSD) Developer is a member of the HR Technology team and responsible for implementation and evolution of the ServiceNow HRSD platform. This role will be responsible for delivery of seamless and intelligent employee experiences using the ServiceNow HRSD platform.

The developer works closely with People Services, HR Technology and IT stakeholders to implement scalable solutions and responsible for executing to the HRSD product roadmap, aligning with HR organization goals and helping maximize value from investments in ServiceNow, Workday HCM and Agentic AI platforms such as Moveworks.

What You'll Do

• Customize HRSD suite including HR Case Management, Lifecycle Events, Document Management, Employee Center Pro.

• Build and maintain HR Services, Case Types, Templates, Topic Categories, and Catalog Items.

• Develop flows and subflows using Flow Designer.

• Implement HR-specific components like Employee Document Management and HR Criteria. Create custom widgets, portals, or components as needed.

• Partner with HR stakeholders to gather requirements and create ServiceNow solutions and enhancement following best practices.

• Conduct demos and technical design walkthroughs.

• Collaborate with platform developers and architects across modules to ensure compliance and seamless functionality.

• Work with IT and other HRTO team members to integrate NOW HRSD with Workday HCM and other systems

Your Skills and Abilities (Required Qualifications)

• 3+ years of experience developing in ServiceNow, with at least 2 years focused on HRSD module development.

• Solid understanding of ServiceNow data model and platform architecture.

• ServiceNow Certified HRSD Implementer or equivalent implementation experience

• ServiceNow Certified System Administrator (CSA)

• Strong consulting and communication skills to engage stakeholders, ask the right questions, and simplify complex concepts.

• Understanding of regional HR compliance and service variations

• Willingness to work on night shift (9:00 PM to 6:00 PH time, flexible working hours to support US time zones)

What Will Give You A Competitive Edge (Preferred Qualifications)

• Agile/Scrum experience esp with Jira

• Expertise in Workday HCM configuration or integrations

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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