ServiceNow Developer

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:
The ServiceNow Developer will be responsible to delivery of Service Portfolio Management – Agile 2.0 including the maintenance of an existing API to help move specific JIRA agile delivery groups and their work items into SPM. The developer will also assist with the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery.

Primary Duties and Responsibilities:

• Assist teams in their move from JIRA to SPM
• Maintain SPM with minimum customization to preserve "out of box" functionality
• Maintain an already established integration between Planview and SPM Pro to ensure certain work items appear in executive reports pulled from Planview.
• Manage tracking of cloud/virtual inventory
• Manage and improve ServiceNow Discovery
• Provides governance to ensure the integrity of the Configuration Management Database
• Conduct QA on Developer code. Ensure that all development adheres to SLF ServiceNow development standards
• Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment
• Build automated testing in ServiceNow ATF.
• Maintain existing ATF framework and ensure that ATF scripts are kept current
• Validate/Test API integrations
• Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives
• Build and support integrations with data sources other than ServiceNow Discovery
• Add/update/remove Discovery credentials
• Create/update/remove Discovery ranges and schedules
• Monitor CMDB health and resolve conflicts between data sources.
• Interpret Discovery logs and data to diagnose issues.
• Define identification and reconciliation rules
• Create/update/remove identification and reconciliation rules

Required Skills:

• Javascript and Angular JS coding
• Broad general knowledge of IT infrastructure topology including typical application, server & networking configurations and how they can be documented using a common data model
• Experience with multiple discovery tools (ie ServiceNow, BMC Helix, SolarWinds)

Expertise and experience with ServiceNow ITOM products are required ServiceNow experience with discovery, Service Graph framework, service mapping, event management and configuration management (CMDB) is crucial

• Strong ITIL knowledge with the ability to relate concepts to implementation strategies (Asset, Config, Change, Problem, Incident, Release)
• Experience building catalogue items with multiple workflows
• Expertise with scripting languages such as PERL, JavaScript, Python, or PowerShell
• Thorough understanding of Software Asset Management (SAM) module
• Experience creating new patterns and enhancing/modifying existing patterns in ServiceNow

Certifications

• Discovery Fundamentals / Implementer - Or relevant experience supporting network infrastructure and servers
• ServiceNow CSA

Job Category:
IT - Technology Services

Posting End Date:
30/10/2025