Airport Coordinator

Airport Tour Coordinator

Location: Airport NAIA Terminal 1,2 and 3

Work Hours: 1st shift: 9-8PM (9+2 hours OT and lunch at 12-1pm) &

2nd shift: 8-7AM (9+2 hours OT and lunch at 11-12am)

Working Days: 6 days

Reports to: Head of Operations

Metric-Based: Yes

No. of Position: 7

Salary: 20,000 gross monthly

Target Hired: October 15, 2025

Position Overview:

The Airport Representative is stationed at the designated Transit Tour Concierge at NAIA and plays a pivotal role in delivering a smooth and memorable experience for eligible transit passengers. This frontline position is responsible for guiding passengers throughout their journey — from verification to post-tour support — while ensuring coordination with various stakeholders for seamless operations.

Key Responsibilities:

●Passenger Verification: Confirm passenger bookings, validate eligibility for the Transit Tour, and ensure proper documentation is in place.

●Sales & Booking Support: Assist walk-in passengers with inquiries, provide tour availability updates, and facilitate on-the-spot bookings as needed.

●Customer Service: Respond to passenger questions, assist with changes to bookings, provide information about tour schedules, routes, and facilities, and distribute flyers upon passenger arrival.

●Problem Resolution: Address concerns or complaints professionally and promptly, ensuring passenger satisfaction and escalation when necessary.

●Immigration Coordination: Work closely with airport and immigration authorities to support smooth immigration clearance for eligible transit passengers.

●Tour Guidance: direct passengers to the designated assembly area, ensuring a smooth handover to the tour team.

●Stakeholder Coordination: Liaise with tour operators, marshals, drivers, and airport personnel to maintain seamless communication and service flow.

●Post-Tour Support: Collect passenger feedback and assist with follow-up inquiries such as lost items, documentation, or customer care.

●Research & Feedback Gathering: Observe passenger behavior, collect insights, and contribute to service improvement reports to enhance the overall experience.

Qualifications:

Education:

Bachelor's degree in Hospitality Management, Tourism, Communications, or any related field is preferred. Equivalent work experience in customer-facing roles may be considered.

Experience:

-Minimum of 1–2 years of experience in customer service, airport operations, tourism, or related industries.

-Experience in handling international travelers, tourism activities, or concierge services is a strong advantage.

Skills & Competencies:

-Excellent verbal and written communication skills in English; multilingual abilities (especially Korean, Mandarin, or Japanese) are a plus.

-Strong interpersonal and customer service skills with a genuine interest in helping others.

-Confident in handling passenger concerns, with good problem-solving and

conflict resolution abilities.

-Ability to multitask, work under pressure, and adapt quickly in a fast-paced airport environment.

-Proficiency in basic computer applications (MS Office, booking systems, and communication tools).

-Familiarity with airport protocols, immigration processes, or travel documentation

is an asset.

●Other Requirements:

• Must be willing to work on shifting schedules, weekends, and holidays based on airport operations.
• Presentable, punctual, and professional in demeanor and appearance.
• Physically fit to move around the airport terminal and assist passengers as needed.
• Team player with strong coordination and collaboration skills