Project Assistant

At
ProV International Philippines
, we're not just another tech company – we're a
thriving community
of
passionate problem-solvers
,
visionary creators
, and
tech trailblazers
, united by one goal: to empower businesses with
cutting-edge IT solutions
. With over
350 talented professionals
across the Philippines and growing fast, we're committed to delivering
exceptional IT services
while fostering an environment that's fun, innovative, and collaborative.

Are you ready to
accelerate your career
in an environment that encourages creativity, challenges the status quo, and celebrates your growth? If you're driven to make an impact and eager to be part of a dynamic team,
we want YOU
to join our journey

What You'll Do:

• Service Management & Documentation
• Develop and maintain
  Service Catalogs
  ,
  Standard Operating Procedures (SOPs)
  , and
  User Handbooks
  to ensure clarity and consistency in service delivery
• Apply
  ITIL v3
  principles to support incident, problem, and change management processes.
• Monitor service performance and ensure compliance with SLAs.
• Project Support & Task Coordination
• Assist in project planning, tracking, and execution across IT infrastructure initiatives.
• Align tasks and milestones with project goals and maintain visibility through structured tracking tools.
• Support governance processes and escalation paths as outlined in the
  SOW_Template_for_Infrastructure_Services
• Reporting & Analytics
• Build and maintain
  Power BI dashboards
  to visualize cost changes, budget forecasts, and performance metrics.
• Provide actionable insights to stakeholders through regular reporting cycles.
• Financial & Backoffice Support
• Support
  ordering and invoicing processes
  , including SAP-based workflows for service orders and internal financial tracking
• Collaborate with finance and sales teams to ensure accurate billing and documentation.
• Maintain regional pricing structures and ensure billability compliance.
• Ticketing & Workflow Monitoring
• Monitor IT ticket queues (e.g., ServiceNow) for administrative and access-related requests.
• Ensure timely escalation and resolution of support issues.

What We're Looking For:

• Proven experience in IT service management, preferably with
  ITIL v3 certification
  .
• Strong documentation skills and familiarity with service design principles.
• Proficiency in
  Power BI
  and SAP (or similar ERP systems).
• Experience in project coordination and financial tracking.
• Excellent communication and organizational skills.

What We Offer:

• Innovative Tech Focus
  : Be part of exciting projects in
  AI, ERP, CRM,
  and
  ITSM
  transformations. Dive deep into the latest technologies and shape the future of IT.
• Global Exposure
  : Work with
  top enterprise clients
  across the
  US
  and
  EU
  , gaining invaluable experience in diverse international markets.
• Rapid Career Growth
  : Join a
  fast-growing, dynamic company
  with limitless opportunities for your career development as we scale.
• Work-Life Balance
  : Enjoy a
  flexible working environment
  with hybrid options, so you can thrive both professionally and personally.
• Continuous Learning
  : Unlock your potential with ongoing
  training, mentorship,
  and access to the latest tech innovations.
• Frequent Rewards & Recognition:
  At ProV International, we celebrate your hard work We believe in recognizing and rewarding team members regularly for their contributions with incentives,
  prestigious awards
  like CEO awardees, shout-outs, and team celebrations that make every achievement feel valued.
• Employee Perks
  : Competitive salary, comprehensive health benefits, fun team-building activities, and company events that bring our culture to life
• Collaborative Culture
  : Work with a
  supportive, inclusive team
  where every idea counts, and open communication is encouraged.

Why Join Us?

ProV International Philippines
isn't just a place to work – it's where you can
thrive, grow, and make a real impact
. You'll be part of a company that values both
innovation
and
fun
, where your contributions are celebrated, and your career journey is supported at every step.

We believe in
frequent recognition
to make sure you feel valued every day. Whether it's through monthly rewards, spontaneous shout-outs, or team celebrations, we make sure your hard work never goes unnoticed.

Are you ready to make your mark in the world of tech?
Apply now
and join our fast-growing team at
ProV International Philippines
– where your tech skills meet endless opportunities