Human Resources Business Partner

Full-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking an HR Business Partner (HRBP) to provide HR expertise, guidance, and support to drive business objectives and foster a positive work culture.

The HRBP serves as a liaison between the HR department and various business units, aligning HR initiatives with organizational goals and promoting employee engagement, retention, and development. The ideal candidate must exhibit good business judgment and acumen by being both confident and flexible in their views. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key ResponsibilitiesServe as a trusted advisor to managers and employees, providing guidance and support on employee relations matters. Address employee concerns, conflicts, and grievances in a fair and consistent manner. Conduct investigations and facilitate resolution of workplace issues while ensuring compliance with employment laws and company policies.

Analyze workforce trends and metrics to identify areas for improvement and strategic interventions. Participate in organizational planning discussions and provide insights on human capital implications. Monitor performance metrics and trends to identify opportunities for performance enhancement and employee recognition.

Partner with hiring managers to understand talent needs and develop effective recruitment and retention strategies. Participate in the recruitment process, including job analysis, candidate sourcing, interviewing, and selection. Collaborate with HR and finance teams to review and benchmark compensation and benefits programs.

Support onboarding activities and collaborate with training and development teams to foster employee growth and career development. Interpret and ensure compliance with company policies, procedures, and legal requirements. Stay abreast of changes in employment laws and regulations and advise management on potential impacts.

Support HR audits and investigations, ensuring documentation and processes adhere to legal standards. Implement initiatives to promote employee engagement, satisfaction, and retention. Facilitate employee feedback mechanisms, such as surveys, focus groups, and town hall meetings.

Champion diversity, equity, and inclusion efforts to create a positive and inclusive work environment. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply.

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Bachelor's degree in Human Resources, Business Administration, or a related field.2 Years experience as an HR Business Partner, preferably in a corporate environment. Strong knowledge of HR principles, practices, and employment laws.

Excellent communication, interpersonal, and conflict resolution skills. Strategic thinking and problem-solving abilities. Ability to build and maintain effective working relationships across all levels of the organization.

Proficiency in HRIS systems and Microsoft Office Suite. All MCI LocationsMust be authorized to work in the country where the job is based. Subject to the program and location of the positionMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.

Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You

Can Expect from MCIWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:Paid Time Off Earn PTO and paid holidays to take the time you need. Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars

Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings Secure your future with retirement savings programs, where available.

Disability Insurance Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance Access life insurance options to safeguard your loved ones. Career Growth

With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training Learn new skills while earning a paycheck. Fun, Engaging

Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code Be comfortable while you work.

Compensation & Benefits That Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations.

While specific benefits and incentives may vary by geography, the core of our commitment remains the same—rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.

If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications.

MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.

MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties.

You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.