Customer Service Representative

2 days ago


Paranaque City, Calabarzon, Philippines First Maritime Shared Services Full time $40,000 - $60,000 per year

DUTIES AND RESPONSIBILITIES:

  • Books all aspects of the guest journey including but not limited to cruise itineraries, destination experiences, pre/post travel inquiries.
  • Supports the Global Sales Organization by building strong relationships with our Travel Advisor and Guest community.
  • Be an expert and reference in the use of our technology systems, Salesforce, and Versonix Seaware to deliver personalized guest experience.
  • Provides feedback on the quality and efficiency of customer support processes and be able to suggest enhancements when they see fit.

QUALIFICATIONS:

  • Fluent in spoken English
  • Hospitality background highly desirable
  • Contact centre experience in an advantage
  • Willing to work on site in Paranaque

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • Promotion to permanent employee

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person



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