
Customer Service Representative
2 days ago
DUTIES AND RESPONSIBILITIES:
- Books all aspects of the guest journey including but not limited to cruise itineraries, destination experiences, pre/post travel inquiries.
- Supports the Global Sales Organization by building strong relationships with our Travel Advisor and Guest community.
- Be an expert and reference in the use of our technology systems, Salesforce, and Versonix Seaware to deliver personalized guest experience.
- Provides feedback on the quality and efficiency of customer support processes and be able to suggest enhancements when they see fit.
QUALIFICATIONS:
- Fluent in spoken English
- Hospitality background highly desirable
- Contact centre experience in an advantage
- Willing to work on site in Paranaque
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Promotion to permanent employee
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
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