CSR - Dispatch

6 hours ago

Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per year
Job Description

Scope of Work:

- Process requests from customers by assigning technicians to work orders base on the scope of work, tech skill set, tech availability and location. 

- Confirm all the appointments with the customers prior to the tech arriving. 

- Work with technicians to update job status, job notes, deliverables, and assign them to remote support as needed.

- Monitor the technicians' route and ensure that customers' appointments are met according to customers' expectations. 

- Update customers with a new ETA if the techs has not made it onsite.

- Notate the customers account and assist in work order closure.

- Cancel, Reschedule and place jobs on hold as needed.

- Process inbound and outbound calls from/to customers and technicians. Answer phones promptly and professionally. 

- Processes and evaluates information received, prioritizes calls or activities and escalates issues accordingly.

Requirements

Technical Requirements

Minimum Requirements:

- At least 2 years in College

- At least 2-3 years experience working as Customer Service Representative - preferably in a Field Service or Dispatch Account

- Has good English communication skills

- Has excellent customer service skills and problem-solving skills.

- Willing to work on shifting schedule and on-site.

- Willing to work on-site

- Preferred but not required - knowledge in the use of Contractor Management software, such as Work Market or Field Nation

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