Lead Application Production Support

15 hours ago

Taguig, National Capital Region, Philippines BNP PARIBAS SOLUTIONS PHILIPPINES BRANCH Full time ₱900,000 - ₱1,200,000 per year
About BNP Paribas Solutions - Philippine Branch:

Established in 2024, BNP Paribas Solutions Philippines Branch is a branch of BNP Paribas Group, a leading bank in Europe with an international reach. We provide support and back-office operations services related to or which further the accomplishment of the corporation's investment services, banking transaction processing, and equity investment.

Position Purpose

This position is for the Support Analyst role who can provide L2 Production Support for the set of critical Core Banking applications used in BNP Paribas. These applications are used by BNPP OPS and finance users located in multiple countries across Asia, Europe, North America and other regions. This person will be part of Global "Follow the Sun" setup and work out of Manila location.

Key Responsibilities
  • Responsible for assuring users are provided efficient and timely support on 24X7 basis for Core Banking Applications
  • Ability to understand the production incident, troubleshoot and resolve the incident in a timely manner
  • Create clear and concise Knowledge documents and ensure maintenance of the same
  • Responsible for Change, problem and capacity management for Core Banking applications
  • Ability to work on multiple incident/problem/service tracking tools for the complete lifecycle management of incidents, problem, change and service tickets
  • Deep Analysis of Incidents/problems to identify Root cause and Permanent Fixes
  • Monitoring of EOD batches and Online application services using tools like Dynatrace, Geneos, etc.
  • Perform SOD, EOD and other application health checks to ensure availability of the system
  • Ability to articulate, report and communicate effectively with users and management on incidents/problems
  • Manage multiple high priority initiatives in a fast-paced environments
  • Work with multiple teams viz, other Support teams, Infra teams, Dev teams, vendor teams et al in a close collaborative way
Technical Skills and Qualifications

Must have:

  • Must have a strong knowledge of Application Production Support Processes and tools with at least 10 years of relevant work experience in this field. Background with core banking systems is a big plus.
  • Candidate must have expert background with Unix / Shell scripts and Oracle SQL/PL-SQL (DLM Statements, Data Control, DDL, DCL) and Autosys.
  • Candidate must have completed a bachelor's degree in Information Technology, Computer Science or any equivalent educational background.

Good to have:

  • Knowledge on Java, WebSphere
  • ITIL Certificate
  • Development/ Support experience in Core banking

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