Senior Manager Process Improvement

7 days ago

Manila, National Capital Region, Philippines Sage Metrics Services Full time ₱1,728,000 - ₱2,160,000 per year

Role: Manager/Sr Manager Process Improvement

Reports to: Senior Director

Work set up: Work Onsite/Hybrid

Work location: Clark, Pampanga

Work schedule: early night shift to night shift (weekends off)

Target start date: before end of November

Salary and Benefits:


• All in Package: 180k maximum


• Performance incentive - quarterly


• Relocation assistance - will be discussed during the interview

Minimum qualifications:


• Earned a Bachelor's Degree in any field **Mandatory**


• Experience in collections or banking accounts in BPO setting for 5 to 8 years **Mandatory**


• Six Sigma Greenbelt/Blackbelt and /or Lean Sigma certification **Mandatory**


• At least 5 years of managerial experience in the BPO industry **Mandatory**


• Lead experience in various operational functions in the industry like Training, Quality, Workforce, Operations


• Experience in change management, stakeholder management, and influencing people without authority


• Capacity to think strategically and innovatively


• Experience in managing collections accounts


• Excellent Project Management skills


• Strong background on process development and improvement

The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer experience, and demand management.

As a Service Excellence Manager, you will innovate process improvement projects to achieve internal and external goals while earning maximum potential revenue and margin. You will contribute by:

Key responsibilities:


• Working collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through projects that will improve customer lifetime value;


• Support the Service Delivery team to reach Platinum Standards in Client metrics through gap analysis and improvement projects;


• Support Site activities in ensuring achievement of healthy financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty management and operational costs reduction;


• Support Focus Metrics activities with the site assigned;


• Conduct regular audits and reporting against compliance with contractual and regulatory requirements (i.e. SOW and government requirements);


• Team up with site/client leaders in upholding compliance in all organization policies and standard procedures;


• Validate control plans and governance processes set up in the business; and


• Maintain and publish OE dashboards (like projects, OE action item tracker, etc.).

  • Senior Manager, Process Improvement

    7 days ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱1,200,000 - ₱3,600,000 per year

    Location:Multiple locationsWork Setup:OnsiteSchedule:Night ShiftStart Date:ImmediateCompensation:PHP 180,000 base pay + PHP 20,650 allowance, plus sign-on bonusThe Service Excellence Senior Manager will lead and execute process improvement initiatives, partnering with senior leaders across the organisation to identify business challenges, perform data-driven...

  • Senior Process Improvement Manager

    7 days ago

    Manila, National Capital Region, Philippines Michael & Associates Full time ₱1,500,000 - ₱2,500,000 per year

    Join Michael & Associates, Attorneys at Law, as a Senior Process Improvement Specialist and play a pivotal role in transforming our operational effectiveness. We are not just a law firm; we are a forward-thinking team committed to leveraging data and technology to enhance our services and client experience.In this key position, you will analyze existing...

  • Process Improvement Manager

    5 days ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱1,200,000 - ₱2,400,000 per year

    Job Posting: Senior Manager - Process ImprovementLocation: Metro ManilaSites: Shaw, Cubao / TaguigWork Setup: OnsiteSchedule: Night ShiftStart Date: ASAPCompensation: 180k base pay + 20,650 allowance, plus sign-on bonusQualifications:LSS Greenbelt CertifiedProcess Improvement experience in the BPO Setup is requiredAt least 5 years of experience in a Process...

  • Senior General Accounting Associate

    5 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱144,000 - ₱432,000 per year

    Company DescriptionAbout WristWristis the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics,...

  • Process Improvement Manager

    1 week ago

    Manila, National Capital Region, Philippines Hi-Deas Expedient Solutions Limited Full time ₱120,000 - ₱180,000 per year

    Role: Manager/Sr Manager Process ImprovementReports to: Senior DirectorWork set up: Work Onsite/HybridWork location: Clark, PampangaWork schedule: early night shift to night shift (weekends off)Target start date: before end of NovemberSalary and Benefits:• All in Package:180k maximum• Performance incentive - quarterly• Relocation assistance - will be...

  • Account Manager

    5 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱900,000 - ₱1,200,000 per year

    About GarretsGarrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry's largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in...

  • Supplier Relationship Manager

    3 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAbout Garrets InternationalGarrets Internationalis a part of the Wrist Group. It is an experienced, always exploring maritime service partner operating in more than 700 ports and serving 35,000 seafarers worldwide. For more than 30 years, we have provided full service of provision and stores, persistently fuelling better lives on board...

  • Process Improvement Manager

    5 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    JOB SUMMARY:Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment.DUTIES AND RESPONSIBILITIESReviews and assess the adequacy and effectiveness of Company policies, processes, and procedures.Identifies gaps, weaknesses, and risks in internal...

  • Process Improvement Lead

    5 days ago

    Manila, National Capital Region, Philippines Converge ICT Solutions Inc. Full time ₱800,000 - ₱1,200,000 per year

    Process Improvement Lead Ready Shape the Future of Converge as We Evolve from Telco to TechcoConverge is evolving from a telco into a technology company, driving digital innovation across the Philippines. We're not just looking for aPROCESS IMPROVEMENT LEAD—we're hunting for a leader to drive high-performance teams. Join Converge's Information Technology...

  • NAV Consultant

    1 week ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    Review RFC for Minor Enhancements, participate in testing3rd line Incident & Problem managementBusiness relations/consulting with key stakeholders and business functions, user training and documentation (system overview, WI etc.)Projects and Change Requests, providing assessment and RFC, communication, maintain compliance with GN IT governance process,...