Senior Manager, Process Improvement

5 hours ago

Manila, National Capital Region, Philippines GodHeir Services Full time ₱1,200,000 - ₱3,600,000 per year

Location:
Multiple locations

Work Setup:
Onsite

Schedule:
Night Shift

Start Date:
Immediate

Compensation:
PHP 180,000 base pay + PHP 20,650 allowance, plus sign-on bonus

The Service Excellence Senior Manager will lead and execute process improvement initiatives, partnering with senior leaders across the organisation to identify business challenges, perform data-driven analyses, and deliver recommendations that enhance cost efficiency, customer experience, and demand management.

If you are a seasoned Six Sigma professional seeking a dynamic role in process optimisation, this is your chance to drive impactful change

In this position, you will spearhead innovative projects to meet operational and client objectives, maximising efficiency and financial performance. Key contributions include:

  • Collaborating with cross-functional teams to optimise efficiency metrics, achieve high performance standards, expand business opportunities, and enhance customer value through targeted projects;
  • Assisting delivery teams in attaining top-tier client performance levels via gap analysis and improvement initiatives;
  • Supporting site operations to meet financial targets through high-impact projects focused on revenue optimisation, risk mitigation, and cost reductions;
  • Driving focus on key performance metrics for assigned areas;
  • Performing regular audits and reporting to ensure adherence to contractual and regulatory standards (e.g., service agreements and government requirements);
  • Partnering with leaders to maintain compliance with organisational policies and procedures;
  • Validating control plans and governance frameworks; and
  • Developing and maintaining operational excellence dashboards (e.g., project trackers, action item logs).

Minimum Qualifications:

  • Bachelor's Degree in any field
  • Six Sigma Greenbelt/Blackbelt and/or Lean Six Sigma certification
  • At least 5 years of managerial experience in the BPO industry
  • Proven leadership in operational areas such as Training, Quality, Workforce Management, or Operations
  • Experience in change management, stakeholder engagement, and influencing without direct authority
  • Strategic and innovative thinking capabilities
  • Background in managing collections or similar accounts
  • Strong project management expertise
  • Solid foundation in process development and improvement

Preferred Experience:

  • Lean Six Sigma Greenbelt certification
  • Process improvement background in BPO environments
  • 5+ years in process improvement roles
  • At least 2 years of tenure in each of the last two organisations
  • Completion of Greenbelt projects with success in improving KPIs like CSAT, AHT, etc.
  • Current role as Manager or Senior Manager

Apply now to elevate your career in process excellence

Please share this job with your network. Thank you

  • Senior Process Improvement Manager

    4 hours ago

    Manila, National Capital Region, Philippines Michael & Associates Full time ₱1,500,000 - ₱2,500,000 per year

    Join Michael & Associates, Attorneys at Law, as a Senior Process Improvement Specialist and play a pivotal role in transforming our operational effectiveness. We are not just a law firm; we are a forward-thinking team committed to leveraging data and technology to enhance our services and client experience.In this key position, you will analyze existing...

  • Senior Manager Process Improvement

    3 hours ago

    Manila, National Capital Region, Philippines Sage Metrics Services Full time ₱1,728,000 - ₱2,160,000 per year

    Role: Manager/Sr Manager Process ImprovementReports to: Senior DirectorWork set up: Work Onsite/HybridWork location: Clark, PampangaWork schedule: early night shift to night shift (weekends off)Target start date: before end of NovemberSalary and Benefits:• All in Package: 180k maximum• Performance incentive - quarterly• Relocation assistance - will be...

  • Process Improvement Manager

    2 days ago

    Manila, National Capital Region, Philippines Hi-Deas Expedient Solutions Limited Full time ₱120,000 - ₱180,000 per year

    Role: Manager/Sr Manager Process ImprovementReports to: Senior DirectorWork set up: Work Onsite/HybridWork location: Clark, PampangaWork schedule: early night shift to night shift (weekends off)Target start date: before end of NovemberSalary and Benefits:• All in Package:180k maximum• Performance incentive - quarterly• Relocation assistance - will be...

  • Business Process Associate OPEN FOR FRESH GRADUATES

    1 week ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱600,000 - ₱1,200,000 per year

    About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

  • Process Improvement Analyst

    7 days ago

    Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time ₱44,000 - ₱60,000 per year

    Salary:Php 44,000 to Php 60,000- Location:Manila- Country:Philippines- Business Unit:Education- Vacancy Type:Permanent- Closing Date:19 October 2025Meet the recruiterHannah HeraduraProcess Improvement AnalystInternalWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to...

  • Process Improvement Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines MicroSourcing Full time ₱1,200,000 - ₱2,400,000 per year

    Discover your 100% YOU with MicroSourcingPosition:Process Improvement SpecialistLocation:Ortigas, PasigWork setup & shift:Work From Home | Night ShiftWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance,...

  • NAV Consultant

    4 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    Review RFC for Minor Enhancements, participate in testing3rd line Incident & Problem managementBusiness relations/consulting with key stakeholders and business functions, user training and documentation (system overview, WI etc.)Projects and Change Requests, providing assessment and RFC, communication, maintain compliance with GN IT governance process,...

  • Inventory Analyst

    7 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAbout Garrets InternationalGarrets Internationalis a part of the Wrist Group. It is an experienced, always exploring maritime service partner operating in more than 700 ports and serving 35,000 seafarers worldwide. For more than 30 years, we have provided full service of provision and stores, persistently fuelling better lives on board...

  • Process Improvement Associate

    6 days ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱900,000 - ₱1,200,000 per year

    Join Our Growing Team We are excited to invite you to be a part of our expanding Client Onboarding Services Talent Enablement. Talent Enablement's mission is to empower growth, foster innovation, and deliver exceptional service through continuous learning and opportunity for the entire line of business. As a Process Improvement Associate within the Client...

  • Sales Coordinator

    1 week ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱250,000 - ₱450,000 per year

    About WristWristis the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...