Customer Service Staff

2 days ago


Biñan, Calabarzon, Philippines Unihealth Southwoods Hospital and Medical Center Full time ₱80,000 - ₱120,000 per year

Job Description

Ø Provide introductory information to new patients

Ø Ensure that patients are satisfied with services

Ø Determine the quickest, most effective ways to answer a patients questions

Ø Escalate queries and concerns

Ø Investigate customer complaints and non- conformance issues

Ø Prepare reports of patients and other complaints

Ø Working with other departments to find appropriate solutions

Qualification

Ø Bachelor's degree

Ø Interpersonal and customer service skills

Ø Analytical and problem-solving skills

Ø Multitasking and organizational skills

Ø Ability to answer a high volume of calls and/or emails daily

Ø Ability to share work with others in the organization

Ø Attentiveness and patience

Ø Time-management skills

Ø Ability to find the positive in any situation

Job Type: Full-time

Work Location: In person


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