Urgent: Customer Service Associate

3 days ago

Biñan, Calabarzon, Philippines Global Staff Recruitment Search Inc. Full time

Job Summary:

The Customer Service Representative will be responsible for providing excellent service and support to the company's major and industrial customers. The role focuses on handling inquiries related to billing, cylinder transactions, and general account concerns through various communication channels—primarily via phone. The ideal candidate should have strong communication skills, customer orientation, and the ability to resolve issues efficiently and professionally.

Job Description:

  • Respond promptly to customer inquiries via call, email, and other communication platforms.
  • Actively listen to customers to understand their concerns and provide accurate, timely solutions.
  • Handle billing, cylinder, and general account inquiries effectively at first point of contact.
  • Clarify customer requirements and identify the root cause of issues.
  • Provide appropriate resolutions, process adjustments, and follow up to ensure complete customer satisfaction.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Collaborate with internal teams to ensure customer needs are met efficiently.
  • Uphold a high level of professionalism and empathy in all customer interactions.

Job Qualifications:

  • Graduate of any 4-year degree course.
  • With good communication skills (a must).
  • At least 6 months to 1 year of experience as a Customer Service Representative.
  • Fresh graduates with strong command of English are welcome to apply.
  • Strong problem-solving and active listening skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Customer-focused and detail-oriented.
  • Willing to work is STA. ROSA, LAGUNA.
  • Willing to work ASAP.

Job Types: Full-time, Temporary, Fresh graduate

Contract length: 12 months

Pay: Php18, Php20,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Biñan City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Location:

  • Biñan City (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

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