Senior NOC Technical Lead

4 days ago

Taguig, National Capital Region, Philippines Sysgen RPO, Inc. Full time $90,000 - $120,000 per year
Opportunity: Senior NOC Technical Lead

A dynamic opportunity awaits a highly skilled and experienced Senior NOC Technical Lead to oversee the monitoring and troubleshooting of network and system devices across global environments. This role blends deep technical expertise with strong leadership, ensuring seamless operations and high performance within a 24x7 Network and System Services Team.

What You'll Do
  • Lead and supervise the NOC Monitoring team, ensuring high availability, performance, and continuous improvement.
  • Provide strong leadership and direction to ensure 24/7 coverage and efficient operations.
  • Resolve Level 1 and 2 support cases across LAN/WAN, cloud, and on-prem infrastructure.
  • Mentor and guide engineers, fostering skill development and career progression.
  • Promote teamwork and effective communication across the team and stakeholders.
  • Assign duties and manage workload distribution based on individual strengths.
  • Conduct performance reviews and provide feedback to team members and leadership.
  • Handle customer issues and conflicts with professionalism and urgency.
  • Ensure monitoring of infrastructure, application services, and KPIs.
  • Manage incidents per SLA and escalation protocols.
  • Step in during absences to maintain service continuity.
  • Generate weekly performance reports and operational statistics.
  • Communicate clearly and consistently with stakeholders and collaboration teams.
  • Hire, train, and mentor engineers to build a high-performing team.
  • Review RCA documents before client submission.
  • Align with NOC Manager on strategic goals and team performance.
  • Be flexible with shift schedules, including nights, weekends, and holidays.
Who You Are
  • Bachelor's or Master's degree in IT, Computer Science, or related field (or equivalent experience).
  • 8+ years in network/system support and monitoring, with 5+ years in NOC or Monitoring roles.
  • Proven leadership and mentoring experience.
  • Strong communication and documentation skills.
  • Excellent prioritization, troubleshooting, and customer service orientation.
  • Experience with ticketing platforms (e.g., ServiceNow, ConnectWise, Remedy).
  • Familiarity with monitoring tools (e.g., LogicMonitor, ConnectWise Automate).
  • Skilled in managing routers, switches, firewalls (Cisco ASA, FTDs, Palo Alto, Meraki).
  • Proficient in Windows/Linux environments, AD, LDAP, SNMP, WMI.
  • Experience with cloud platforms (Azure, AWS, Google Cloud).
  • Strong background in virtualization (Hyper-V, VMware).
  • Certifications: CCNA, CCNP, AZ-900, AZ-104, VMware/vSphere, Linux (preferred).
  • Familiarity with ITIL and industry standards.
  • Bonus: Experience with MSPs, ServiceNow, and protocol-based implementations (DNS, Mail, AD Replication).

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