Command Center Shift Manager

TheWorkforce Management Real Time Command Center Analystis a developing officer-level role. As a TCC analyst, you will be the main point of contact for the back-end intraday management of Citi's multiple customer contact lines, leveraging on the multitude of tools and data available to you to analyze and provide staffing recommendations to deliver optimal...

The Workforce Management Real Time Command Center Analyst is a developing officer-level role. As a TCC analyst, you will be the main point of contact for the back-end intraday management of Citi's multiple customer contact lines, leveraging on the multitude of tools and data available to you to analyze and provide staffing recommendations to deliver optimal...

The Workforce Management Real Time Command Center Analyst is a developing officer-level role. As a TCC analyst, you will be the main point of contact for the back-end intraday management of Citi's multiple customer contact lines, leveraging on the multitude of tools and data available to you to analyze and provide staffing recommendations to deliver optimal...

TASQ is looking for English speakers to work on-site in Taguig for its collections call center agent account on June 3.The prescreening interview will be done over the phone.Job Description: Requirements: High School Diploma or its equivalent1 year of call center collections, customer service, or telemarketing experience preferred, but not required.Good...

TASQ is looking for a Senior Workforce Management Analyst to work on-site in Taguig.The screening interview will be done over-the-phone, so please keep your line open. The rest of the process will be done on site.A.EDUCATION AND EXPERIENCE PREFERENCESHigh School Diploma or its equivalentWFM Experience PreferredMS Excel KnowledgeReporting and Analysis...

Job Title: Real Time Command Center AnalystCitizenship is an equal opportunity employer. This role is an officer-level position in developing workforce management.About the RoleThis dynamic professional will be the main point of contact for back-end intraday management of customer contact lines, analyzing data and providing recommendations to deliver optimal...

TASQ is looking to hire for the CS CoE Center of Excellence Assistant Manager role ASAP. **Position: CS - Center of Excellence Assistant Manager (Taguig)**Benefits: - Health Maintenance Organization (HMO) coverage for the employee and two dependents starting on the first day. - Quarterly performance bonuses. - Excellent opportunities for career growth and...

TheTrainer Call Centerwill create an engaging learning environment for Empower Workplace Solutions (EWS) Participant Services and Empower Personal Wealth (EPW) Call Centers. Prepares new hires to be ready to take calls. Utilizes their call taking experience and Empower Up (internally developed training program) training materials to facilitate interactive...

Roles and ResponsibilitiesProvide technical expertise to the help desk team Act as technical liaison between help desk and IM support groups Maintain technical skill continuity and consistency of help desk staff Ensure continuous improvement of services provided by the help desk Provide telephone support to customer end users Provide Problem Management...

We are seeking a seasoned and strategic leader to oversee the end-to-end operations of our customer service contact center within the financial services domain. This role is responsible for driving operational excellence, ensuring regulatory compliance, enhancing customer experience, and leading large, diverse teams across multiple channels (voice, chat,...