Credit Collections Analyst II

PURPOSE AND SCOPE:
Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements.

Under the general direction of the Supervisor/Manager, approve or decline credit orders in accordance with established policies, practices and procedure in a manner that will result in maximum sales, sound receivables and prompt conversion of receivables into cash with a minimum of past due accounts.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Maintains Credit and Collections policies and procedures in accordance with FMCNA Compliance programs.
• Principle responsibility is to maintain all aspects of Credit and Collections for a designated portfolio of customer accounts.
• Performs general analysis of customer's credit risk; identify accounts requiring further investigation; Prepares overview of customer's credit worthiness with recommendations to Management for review.
• Applies the company credit policies, practice and procedures to the credit requirements of the customer accounts within specified dollar limits or normal credit lines.
• Meets or exceed monthly cash forecasts and works to reduce Days Sales Outstanding (DSO) to meet business and departmental goals.
• Identifies, analyzes and researches systemic issues that cause aged receivables and make recommendations for resolution.
• Reconciles accounts in dispute by researching account balances, correcting errors and following up with customers as needed.
• Exercises good judgment to improve sales potential of the company while minimizing bad-debt losses.
• Maintains an audit trail by gathering appropriate documentation throughout the Credit/Collections process and resolution.
• Enters account data in systems with integrity, including credit information, text details and conversation logs.
• Prepares and maintains monthly/quarterly reporting relating to Departmental goals.
• May provide assistance to junior level staff with general tasks that require a better understanding of functions, as directed by immediate supervisor.
• Builds productive working relationships with, both, internal & external partners
• Assists with various projects as assigned by direct supervisor.
• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS
:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISION:

• None

EDUCATION
:

• Bachelor's Degree and/or relevant course work required

EXPERIENCE AND REQUIRED SKILLS
:

• 3 - 5 years related experience.
• SAP Preferred
• Strong computer skills with demonstrated proficiency in word processing, spreadsheet and email applications.
• Ability to work independently and contribute to team.
• Detail oriented with good analytical and organizational skills.
• Good time management skills with the ability to multitask concurrent priorities in an organized manner.
• Good oral and written communication skills to effectively communicate with all levels of management.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.