Collections (Retail/B2C) Process QA
2 days ago
The Collection QA monitors, evaluates, and helps improving the quality of collection calls and processes. This role helps collection team members to adhere to company policies, regulatory requirements, and customer service standards, while identifying areas for improvement and training. Mentioned below are key duties:
- Listen to and evaluate inbound and outbound collection calls.
- Assess team member performance based on predefined quality standards and scorecards.
- Identify compliance issues, communication gaps, and process deviations
- Track quality metrics and KPIs to support performance management.
- Provide actionable insights to team leaders and trainers.
- Collaborate with supervisors to deliver constructive feedback to team members.
- Recommend targeted coaching or training interventions based on QA findings.
- Maintain adherence to debt collection laws and regulations
- Participate in calibration sessions for scoring consistency across QA team
- At least 7 years of experience as a Collection Quality Analyst
- Strong coaching and interpersonal skills
- Has the ability to work independently and collaboratively
- Should have analytical thinking and ability to drive performance improvement
- Amenable to onsite work in either McKinely West, Taguig or MOA Complex, Pasay
- Can work in Australian shift
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Collections (Retail/B2C) Process Trainer
1 week ago
Manila, National Capital Region, Philippines Capgemini Full timeJob Description The Collection Trainer designs, delivers, and evaluates training programs for new and existing debt collection team member. This role helps all team members to be equipped with the knowledge, skills, and tools necessary to perform their roles effectively, ethically, and in compliance with regulatory standards.Mentioned below are key...
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Collections (Retail/B2C) Process Trainer
1 week ago
Manila, National Capital Region, Philippines Capgemini Engineering Full timeJob DescriptionThe Collection Trainer designs, delivers, and evaluates training programs for new and existing debt collection team member. This role helps all team members to be equipped with the knowledge, skills, and tools necessary to perform their roles effectively, ethically, and in compliance with regulatory standards.Mentioned below are key...
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Collections Team Lead
1 week ago
Manila, National Capital Region, Philippines Capgemini Full timeJob Description Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Collection Team Lead The Collection Team Leader oversees a team of collection team...
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Collections Team Lead
2 weeks ago
Manila, National Capital Region, Philippines Capgemini Full timeJob Description The Collection Team Leader oversees a team of collection team members for the effective recovery of outstanding debts. This role involves monitoring team performance, providing coaching and support, maintaining compliance with legal and regulatory requirements, and achieving collection targets. Mentioned below are key duties:• Lead,...
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Collections Team Manager
2 weeks ago
Manila, National Capital Region, Philippines Capgemini Full timeJob Description The Collection Team Manager oversees a team of collection team members for the effective recovery of outstanding debts. This role involves monitoring team performance, providing coaching and support, maintaining compliance with legal and regulatory requirements, and achieving collection targets. Mentioned below are key duties:• Lead,...
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Collections Team Lead
2 weeks ago
Manila, National Capital Region, Philippines Capgemini Full timeJob Description The Collection Team Leader oversees a team of collection team members for the effective recovery of outstanding debts. This role involves monitoring team performance, providing coaching and support, maintaining compliance with legal and regulatory requirements, and achieving collection targets. Mentioned below are key duties:• Lead,...
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Collections Team Lead
1 week ago
Manila, National Capital Region, Philippines Capgemini Engineering Full timeJob DescriptionBusiness Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Collection Team LeadThe Collection Team Leader oversees a team of collection team...
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Collection Specialist
2 weeks ago
Manila, National Capital Region, Philippines Security Bank Corporation Full timeAbout the RoleTheCollection Specialistperforms collection activities through outbound effort and answering inbound calls via the bank's devices and documents all transactions into the collections systems. The purpose of this role is to collect due amounts and ensure client information in the database is accurate and up to date.How you'll contribute:Perform...
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Manual QA E-commerce specialist
1 week ago
Manila, National Capital Region, Philippines Tech Firefly Full timeTech Firefly is teaming up with an American multinational tech company that specializes in Internet services and products. This is a great opportunity for motivated candidates to use their QA skills for one of the biggest companies in the world.Hiring ImmediatelyExperience: 3 to 5 years only RequirementsSkills Required:Bachelor's degree (technical...
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QA Engineer
2 weeks ago
Manila, National Capital Region, Philippines Glass Lewis Full timeGlass Lewis is a trusted ally to more than 1,300 investors globally who use our corporate governance research, custom policy recommendations, engagement services and tools, and industry-leading proxy vote management solution to help drive value across their governance activities. We also work with over 3,000 corporate issuer clients, providing research...
