Quality, Knowledge and Training Manager_Hybrid_BGC_190K

1 day ago

Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full time


We are urgently hiring for a Knowledge, Quality and Training Manager

Location: Taguig, Hybrid

Salary is up to 192K

Midshift Manila Schedule

The Role

  • Establish and manage the teams Service Knowledge Management System and Process
  • Coordinate the knowledge management culture and capabilities building process across the teams.
  • Define and assign knowledge team roles and hold the knowledge team accountable and empower commitment.
  • Deploy training, communications, and awareness programs related to service management processes.
  • Manage and align internal training on headline activities that impact knowledge management across teams.
  • Monitor and review the activities of the teams that participate in the knowledge management practice.
  • Conduct regular and ad hoc practice analysis, and initiating improvements to the practice, procedures, used methods, and tools.
  • Ensure all knowledge items are made accessible to those who need them in an efficient and effective manner.
  • Align teams on usage of tools, templates and coordinate knowledge articles creation and submission.
  • Oversees the controlled knowledge items of our services to ensure accuracy and viability.
  • Ensure creation of external knowledge articles based on internal documentation for Client use.
  • Support knowledge article creation from new product releases and ensure access across teams.

The Requirements

  • At least 5 years professional experience in Knowledge Management / Process Design / Operational Excellence function in a shared services environment preferably on a global team
  • Proven ability to collaborate effectively with cross functional teams, and lead knowledge teams in their delivery.
  • Demonstrated ability to identify and drive continuous improvement.
  • Proficiency in knowledge bases and MS Office applications such as Visio, Excel, PowerPoint, Word, PowerBI
  • Excellent written and verbal communication skills in English as a minimum
  • Project Management and Prioritization skills
  • Ability to quickly learn and navigate new processes, tools, people, and cultures.
  • Ability to manage stakeholders to ensure execution of projects across teams.

Advantageous for the position

  • University Degree Holder
  • ITIL Certification
  • KCS Certified


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