Shopify Operations Manager
2 days ago
We are looking for a detail-oriented and proactive Shopify Operations Manager to support our rapidly growing online business. This role involves managing customer service, order fulfillment, inventory coordination, and key back-office functions to ensure smooth day-to-day operations.
Key Responsibilities
- Respond to customer inquiries across email, chat, and social media in a timely and professional manner.
- Process orders, returns, and exchanges using Shopify and ShipStation.
- Oversee supplier shipments and track inventory levels to avoid stockouts.
- Maintain accurate inventory records in Google Sheets and Excel (must-have skills).
- Support marketing initiatives by assisting with Canva designs and visual assets (preferred).
- Continuously identify process gaps and suggest improvements to increase efficiency.
- Stay adaptable to new tools, workflows, and evolving responsibilities.
Mandatory Skills & Requirements
- 2+ years of proven Shopify experience (MUST).
- Proficiency in Google Sheets and Excel (MUST).
- Hands-on experience with ChatGPT.
- Excellent written English communication skills.
- Strong organizational and multitasking abilities.
- Experience in inventory and shipping coordination.
- Self-motivated with a high level of attention to detail.
Preferred Skills
- Knowledge of ShipStation.
- Basic Canva skills.
- Prior experience in direct-to-consumer (DTC) e-commerce.
Why Join Us?
Be part of an innovative, fast-scaling e-commerce team where your contributions directly impact customer satisfaction and business growth. This role provides opportunities to expand responsibilities, develop professionally, and play a key role in shaping operational excellence.
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