Customer Service Representative

4 days ago


Naga, Bicol, Philippines Probe CX Full time ₱600,000 - ₱1,200,000 per year

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Job Description

Job Description Summary

Handle customer contacts in line with client and company requirements as sales and customer service representatives.

Duties and Responsibilities

● Attend and actively participate in training
● Achieve and maintain a thorough understanding of the products/services, policies, procedures, and processes
● Acquire proficiency in customer tools and knowledge management system
● Develop listening comprehension and familiarity with the different accents of customers
● Achieve required typing speed and accuracy and develop multi-tasking (talk and type)
● Obtain familiarity /mastery of the selling process
● Learn relevant soft skills and customer interaction skills
● Keep abreast of changes and developments in program-specific information

Handle Customers/Calls
● Use appropriate keying strategies and keywords to quickly search for requested information
● Apply effective questioning techniques to immediately zero in on customer's needs and requested information
● Provide options or alternative solutions to customers as necessary
● Ensure immediate resolution of customers' issues and concerns
● Offer appropriate products/services and explain the benefits to the customer
● Increase customer value by offering ancillary services/products and upsells/upgrades
● Ensure positive customer experience and maintain integrity
● Utilize call control techniques to ensure efficiency evidenced by handle time (AHT)
● Follow standard call flow and spiels as well as other quality measures
● Follow prescribed hold and transfer protocols

Meet all expectations and adhere to standards
● Comply with all program procedures and processes
● Meet both client and company KPIs/performance metrics consistently
● Observe punctuality and schedule adherence at all times
● Understand and apply quality standards

Other
● Complete tasks delegated/assigned by the Circle Leader
● Perform other reasonable duties as required



  • Naga, Bicol, Philippines Probe Group Full time

    Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.Life at Probe GroupCulture Our unique passion-focused culture...


  • Naga, Bicol, Philippines Probe CX Full time ₱150,000 - ₱250,000 per year

    Job Description Job Description SummaryHandle customer contacts in line with client and company requirements as sales and customer service representatives.Duties and Responsibilities● Attend and actively participate in training● Achieve and maintain a thorough understanding of the products/services, policies, procedures, and processes● Acquire...


  • Naga, Bicol, Philippines Probe CX Full time

    OverviewResponsible for: Handle customer contacts in line with client and company requirements as sales and customer service representatives.ResponsibilitiesMain Activities and Responsibilities:Probe CX ComplianceEnsure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive...


  • Naga, Bicol, Philippines RNK MARKETING Full time ₱150,000 - ₱300,000 per year

    TELESALES REPRESENTATIVEMinimum of 1-2 years of experience in telesalesStrong understanding of sales principles and customer service best practices.Microsoft Excel ProficiencyExcellent persuasion and negotiation skills with a focus on building long-term customer relationshipsGood communication and organizational skillsWilling to learn and work in a team


  • Naga, Bicol, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

    Sutherland is seeking a dedicated and customer-focused Customer Service Associate to join our dynamic team in Camarines Sur. As a Customer Service Associate, you will be responsible for providing exceptional support to our clients in the online shopping and e-commerce industry. This is a full-time position that offers competitive pay and benefits.What you'll...


  • Naga, Bicol, Philippines Probe CX Full time ₱150,000 - ₱250,000 per year

    Probe CX is excited to announce opportunities for enthusiastic full-time Customer Service Associates to join our team in Naga City, Camarines Sur We're looking for friendly individuals who are passionate about providing excellent service to our Australian airline client. If you're ready to take off with a rewarding career, apply today We are on the lookout...


  • Naga, Bicol, Philippines Workscale Resources Inc. Full time ₱192,000 - ₱240,000 per year

    DUTIES AND RESPONSIBILITIES:a. Develop and implement sales strategies to achieve assigned targets within the designated area.b. Identify, prospect and secure new business opportunities through cold calls, visits, and networking.c. Build and maintain strong relationships with existing and potential customers.d. Conduct product presentations, demonstrations,...


  • Naga, Bicol, Philippines Gateway Visa Solution Full time ₱150,000 - ₱250,000 per year

    Company Description Gateway Visa Solution is an immigration consultancy firm in the Philippines. We have branches in Metro Manila and Bicol. We offer services, for Skilled Migration (Permanent Resident Visa) and Study Abroad Programs. Job Description KEY RESPONSIBILITIES:Make outbound calls to prospects, present services, and close salesRecord customer...

  • Team Leader

    7 days ago


    Naga, Bicol, Philippines JTSworx Full time ₱900,000 - ₱1,200,000 per year

    About the role JTSworx' is seeking an experienced and dedicated Team Leader to oversee a team of customer service representatives in our healthcare division. As Team Leader, you will play a pivotal role in ensuring the efficient and effective delivery of exceptional customer service within our onsite facility in Naga City, Camarines Sur. This full-time...

  • Team Lead

    2 weeks ago


    Naga, Bicol, Philippines JTSworx Full time ₱1,200,000 - ₱2,400,000 per year

    About the role As a Team Lead - Onsite (Healthcare Nightshift) at JTSworx', you will be responsible for leading and supervising a team of customer service representatives during the overnight shift. This is a full-time position based in Naga City, Camarines Sur, where you will play a crucial role in ensuring the smooth and efficient operation of our...