Customer Service Associate

7 days ago


Naga, Bicol, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

Sutherland is seeking a dedicated and customer-focused Customer Service Associate to join our dynamic team in Camarines Sur. As a Customer Service Associate, you will be responsible for providing exceptional support to our clients in the online shopping and e-commerce industry. This is a full-time position that offers competitive pay and benefits.

What you'll be doing

  1. Responding to customer inquiries and concerns in a timely and efficient manner
  2. Troubleshooting and resolving a variety of customer issues
  3. Maintaining accurate records and documentation of customer interactions
  4. Collaborating with cross-functional teams to ensure a seamless customer experience
  5. Adhering to company policies, procedures, and quality standards

What we're looking for

  1. Strong communication and interpersonal skills, with the ability to effectively engage with customers from diverse backgrounds
  2. Good problem-solving and critical thinking skills
  3. Proficiency in using computer systems and software
  4. A commitment to providing exceptional customer service and a genuine desire to exceed customer expectations
  5. Fluency in English


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