Collections Associate

2 hours ago

Manila, National Capital Region, Philippines Asw Full time $80,000 - $120,000 per year

Job Description

Join a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies - across US, Canada, United Kingdom and Australia.

The Opportunity

Play a key role for business unit collections activity and ensuring timely receipt of payment by monitors aging accounts, sends out regular communication and works directly with corporate clients.

Why join us?

  • Proudly Great Place to Work certified.
  • Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more.
  • Grow with stability: 100+ in our 10-Year Club by 2025.
  • Dynamic talent network: 2,000+ across APAC and beyond.
  • Competitive compensation with annual reviews.
  • Comprehensive medical care for you and your family.
  • Generous paid leave because work-life balance matters.
  • Level up with LinkedIn Learning and tailored training.

Staff Testimonial

"I feel truly happy and blessed to have received this amazing recognition in such a short time. I'm deeply grateful to my team leader and my teammates for their support" - Customer Service Coordinator, ASW Philippines.

What You'll Do

  • Review 30+ day aging accounts and reach out to clients to collect outstanding payments.
  • Send current or past-due invoices and follow up on billing concerns.
  • Communicate with clients to resolve invoice discrepancies and recover overdue balances.
  • Research and respond to payment and invoice inquiries while maintaining accurate, confidential records.
  • Report unresolved disputes to management, support audits, and perform general clerical tasks as needed.

Key Criteria

  • Has experience in collections, accounts receivable or similar roles.
  • Proficient in general computer operations and telephone systems.
  • Strong understanding of HIPAA regulations and commitment to compliance.
  • Experienced with Microsoft Outlook, Excel, Word, and common file formats including PDF and TIFF.
  • Excellent written and verbal communication skills in English, with the ability to convey information clearly and accurately.
  • Demonstrated ability to maintain strict confidentiality and handle sensitive information appropriately.

Work setup:

Manila (BGC, Taguig): US EST (8pm - 5am, PHT), with a daily on-site setup.

#LI-NW1

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