Business Excellence Manager

5 days ago


Manila, National Capital Region, Philippines RELX Group Full time ₱1,200,000 - ₱3,600,000 per year

Job Summary:

We are looking for a Business Excellence Manager who will support multiple teams in operations in LN Risk Insurance and Healthcare. The ideal candidate must be effective in grasping and understanding various business unit specific goals and objectives and drive effective and efficient service delivery to supported businesses. This leader must be strategic but capable to be hands-on when necessary to drive process innovation and improvement; increase operational effectiveness and efficiency; and improve customer and business results. Because of the unique vantage point of this position, he/she is expected to lead harmonization efforts and share best practices to drive consistence, improvements and improve outcomes and business results.

Accountabilities:

  • Responsible for driving operational efficiency, continuous improvement, and strategic alignment across business units. This role partners with cross-functional teams to identify performance gaps, implement process enhancements, and foster a culture of excellence through data-driven decision-making and people development.

  • Support work migrations and change management efforts during transformation or automation projects.

  • Prepare and present business reviews, dashboards, and insights to stakeholders.

  • Reviews and evaluates work of the department and prepares performance reporting/evaluations, which can extend to validating individual productivity and work quality using trackers and monitoring tools.

  • Resolve issues including but not limited to personnel, business and technical issues and create an environment that fosters both employee development and organizational growth.

  • Confers and advises supervisors on administrative policies and procedures, technical problems, priorities, and method.

  • Develop supervisors and staff; provide leadership guidance and coaching, mentoring and assessment to develop our talent and help individuals reach their potential.

  • Represent department on cross-functional project teams.

  • Complete other duties as assigned.

Qualifications:

  • Bachelor's Degree holder

  • Remote team management skills required

  • Ability to learn quickly, check details, meet deadlines and grasp product and process are business requirements to be able to effectively manage operations and assist in process improvement initiatives

  • Highly experienced in effective people management, coaching, motivating, coordinating, and providing guidance to teams and/or individuals involved in servicing customer or content operations.

  • Strong interpersonal skills and can easily build and sustain trust-based relationships with all levels of the organization. Demonstrate solid leadership skills in building enterprise value as an indispensable business partner.

  • Strong written and verbal communication, problem solving, project management and delegation skills.

  • Strong attention to detail with ability to identify missing information, errors, trends, and areas of concern

  • Insurance industry experience is a plus

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our

Applicant Request Support Form

or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams

here

.

Please read our

Candidate Privacy Policy

.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights

.



  • Manila, National Capital Region, Philippines HR Manager Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionCDP Group, founded in 2004, is the leading HCM SaaS+ platform provider in China. We offer a comprehensive scenario-based offering that integrates cloud-based value-added services for payroll, benefits, talent acquisition, talent development, and workforce management. With over 900 customers spanning 45 key industry verticals, we are known...

  • Account Manager

    5 days ago


    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱900,000 - ₱1,200,000 per year

    About GarretsGarrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry's largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in...


  • Manila, National Capital Region, Philippines Regal Rexnord Full time

    SCOPE OF ROLE:The goal of Sales Excellence Manager - Asia is to reduce friction in the sales process, so commercial oriented associates are successful in their day-to-day activities. A Sales Excellence Manager's will partner with our sales team to support the management and execution cadence around a ~$100M+ business, depending on the sales team...


  • Manila, National Capital Region, Philippines Capgemini Full time ₱2,000,000 - ₱2,500,000 per year

    Job DescriptionLeads medium-complex Procurement projects delivery for defined solutions and continuously strives to improve them. Participates in/ manages Procurement value delivery projects, by executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Acts as a change agent and develops relationships with...


  • Manila, National Capital Region, Philippines Shopee Full time ₱1,500,000 - ₱2,500,000 per year

    About The TeamThe Process Excellence Manager will constantly review E2E processes & operations, plan and automate workflows, and generate insightful reports. This role focuses on improving the efficiency and effectiveness of our Inventory Operations, including warehouse/logistics transfers, demand forecasts, growth in particular buyer regions, inventory...


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAbout Garrets InternationalGarrets Internationalis a part of the Wrist Group. It is an experienced, always exploring maritime service partner operating in more than 700 ports and serving 35,000 seafarers worldwide. For more than 30 years, we have provided full service of provision and stores, persistently fuelling better lives on board...


  • Manila, National Capital Region, Philippines Sutherland Full time ₱1,500,000 - ₱3,000,000 per year

    Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...


  • Manila, National Capital Region, Philippines SPX Express Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionJob Overview:You will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination across diverse teams will be instrumental in optimizing processes and ensuring excellence in our operations.Key ResponsibilitiesData Analysis and Reporting:Conduct...


  • Manila, National Capital Region, Philippines SPX Express Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionJob Overview:You will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination across diverse teams will be instrumental in optimizing processes and ensuring excellence in our operations.Key ResponsibilitiesData Analysis and Reporting:Conduct...


  • Manila, National Capital Region, Philippines SPX Express Full time ₱400,000 - ₱800,000 per year

    Job Description:Data Analysis and Reporting:Conduct in-depth data analysis to identify trends, patterns, and actionable insights.Generate comprehensive reports to communicate key performance indicators (KPIs) and operational metrics.Process Mapping and Documentation:Collaborate with cross-functional teams to document and map existing operational...