Quality Analyst

16 hours ago

Bonifacio Global Metro Manila, Philippines 3M GLOBAL SERVICE CENTER PHILIPPINES Full time ₱30,000 - ₱60,000 per year

The Impact You'll Make in this Role as a Quality Analyst/Customer Case Manager, you can tap into your curiosity and collaborate with some of the most innovative people worldwide. Here, you will make an impact by:

  • Managing and executing timely & accurate responses to quality complaints
  • Based on business criteria even owning entire E2E customer complaints
  • Utilizing project management, process improvement, customer service, and communication skills
  • Analyzing and managing internal and external quality excellence to enhance customer satisfaction, enable accelerated growth, and deliver product quality complaints
  • Initiating actions to lead projects, provide training to new employees, and link project steps to business strategies
  • Applying analytical skills for analysis and interpretation of trends or data generated by a company reporting
  • Participating in efforts to develop a common global SIBG Complaint process
  • Developing and leading improvements and/or solutions to work processes and tools

Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

  • Bachelor's degree or higher (completed and verified before start)
  • Three (3) years of relevant experience in one or more of the following areas: quality, customer service, corporate operations, and/or supporting cross-functional teams in a private, public, government, or military environment
  • Amenable to graveyard shift schedule: 9:00 PM - 5:00 AM Philippine Standard Time

Additional qualifications that could help you succeed even further in this role include:

  • Master's degree
  • Experience in SAP, Salesforce, CIR, PowerBI, EXCEL Ability to perform analysis that impacts resource utilization, speed, costs, and improvements in a quality area
  • Ability to find innovative solutions to complex customer & 3M problems
  • Confidence to make sound decisions in the absence of detailed instructions

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