Customer Service Team Leader

Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...

• Excellent customer service skills• Minimum 3 - 5 years of a Team Supervisory role in the travel industry or customer related industry with similar processesand goalsCarlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and in our Traveler Servicesteam we believe in providing the best in class customer experience in...

• Excellent customer service skills• With Senior Team Leader experience managing Team Leaders and Travel Counselors for a Travel Account or with minimum 5 years of a Team Supervisory role in the travel industry or customer related industry with similar processes and goals• Must have extensive GDS experienceCarlson Wagonlit Travel (CWT) is a global...

Summary:The Team Leader will oversee a team that provides customer service and support via voice, chat, and email. The role requires strong leadership, communication, and problem-solving skills to ensure service excellence and operational efficiency.Key Responsibilities:Lead and supervise the team to ensure effective handling of customer inquiries and...

About the roleAs the Team Leader - Credit Card Operation, you will lead a team of credit card specialists to ensure efficient and effective credit card operations at First Source Solutions Limited. This full-time position is based in Taguig City, Metro Manila and will play a crucial role in maintaining the company's high standards of customer service and...

About the role As the Team Leader - Credit Card Operation, you will lead a team of credit card specialists to ensure efficient and effective credit card operations at First Source Solutions Limited. This full-time position is based in Taguig City, Metro Manila and will play a crucial role in maintaining the company's high standards of customer service and...

Job OverviewWe are looking for a dynamic and results-driven Team Leader with proven BPO experience to manage team performance, develop talent, and drive operational excellence. If you're passionate about leadership, continuous improvement, and delivering outstanding customer outcomes, this role is for you.Key ResponsibilitiesManage overall team performance,...

Start Date: August 18Work Setup: 100% Onsite (BGC Taguig)Requirements:Minimum experience of 4 years with customer service in the BPO/BPM industryBachelors degree in any course or equivalent experienceA minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.Willingness to work in rotational...

Location:Onsite – McKinley, TaguigSalary:₱60,000Job SummaryThe Team Leader is responsible for managing day-to-day team performance, driving employee development, and ensuring operational targets are consistently met. This role focuses on performance management, workforce planning, quality improvement, and continuous process optimization while fostering a...

Operations Team Leader - UK CEN#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a...