Team Leader

23 hours ago

Taguig, National Capital Region, Philippines E-Solutions Full time

Location:
Onsite – McKinley, Taguig

Salary:
₱60,000

Job Summary

The Team Leader is responsible for managing day-to-day team performance, driving employee development, and ensuring operational targets are consistently met. This role focuses on performance management, workforce planning, quality improvement, and continuous process optimization while fostering a high-performing and motivated team.

Key Responsibilities

  • Manage team performance, engagement, and career development
  • Conduct regular performance reviews, coaching, and feedback sessions
  • Create, implement, and manage Performance Improvement Plans (PIPs)
  • Communicate organizational vision and strategic updates to the team
  • Identify and lead initiatives to improve customer satisfaction, productivity, and operational efficiency
  • Prepare, own, and present reports for WBR, MBR, and QBR
  • Handle agent scheduling, staffing requirements, and daily work allocation
  • Monitor daily performance against SLAs, including productivity, quality, and turnaround time
  • Coordinate and participate in weekly quality calibration sessions
  • Provide consultative support through strong end-to-end process knowledge and data-driven insights
  • Drive continuous improvement programs to enhance productivity, product knowledge, efficiency, and cost reduction
  • Inspire, motivate, and lead the team while promoting innovation and process improvement
  • Prepare and present monthly performance summaries highlighting achievements, challenges, and improvement plans

Qualifications & Requirements

  • Minimum of
    3 years Team Leader / Leadership experience in a BPO environment
  • Strong people management, coaching, and performance management skills
  • Excellent analytical, reporting, and presentation abilities
  • Proven ability to manage SLAs and operational metrics
  • Strong communication and stakeholder management skills

  • Team Leader

    7 days ago

    Taguig, National Capital Region, Philippines CWT Full time

    • Excellent customer service skills• Minimum 3 - 5 years of a Team Supervisory role in the travel industry or customer related industry with similar processesand goalsCarlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and in our Traveler Servicesteam we believe in providing the best in class customer experience in...

  • Team Leader

    1 week ago

    Taguig, National Capital Region, Philippines Probe CX Full time

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...

  • Team Leader

    23 hours ago

    Taguig, National Capital Region, Philippines ESOL IT SERVICES INC. Full time

    Job OverviewWe are looking for a dynamic and results-driven Team Leader with proven BPO experience to manage team performance, develop talent, and drive operational excellence. If you're passionate about leadership, continuous improvement, and delivering outstanding customer outcomes, this role is for you.Key ResponsibilitiesManage overall team performance,...

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines Trip Group Full time $350,000 - $500,000 per year

    TEAM LEADER, PHCC About Us Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of , Ctrip, Skyscanner, and Qunar. Across its platforms, Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive...

  • Senior Team Leader

    5 days ago

    Taguig, National Capital Region, Philippines CWT Full time

    • Excellent customer service skills• With Senior Team Leader experience managing Team Leaders and Travel Counselors for a Travel Account or with minimum 5 years of a Team Supervisory role in the travel industry or customer related industry with similar processes and goals• Must have extensive GDS experienceCarlson Wagonlit Travel (CWT) is a global...

  • Team Leader

    1 week ago

    Taguig, National Capital Region, Philippines Firstsource Full time

    About the roleAs the Team Leader - Credit Card Operation, you will lead a team of credit card specialists to ensure efficient and effective credit card operations at First Source Solutions Limited. This full-time position is based in Taguig City, Metro Manila and will play a crucial role in maintaining the company's high standards of customer service and...

  • Team Leader

    3 days ago

    Taguig, National Capital Region, Philippines ECLARO Full time

    Role: Team Leader - BlackLine Local AdminJob Roles and Responsibilities:The scope of the role will continue to broaden, but key areas of responsibility are as follows:PeopleLead by example, providing guidance and support to other local admins and finance teams.Foster a culture of collaboration, accountability, and process excellence.PartnershipAct as a key...

  • Team Leader

    1 week ago

    Taguig, National Capital Region, Philippines First Source Solutions Limited Full time

    About the role As the Team Leader - Credit Card Operation, you will lead a team of credit card specialists to ensure efficient and effective credit card operations at First Source Solutions Limited. This full-time position is based in Taguig City, Metro Manila and will play a crucial role in maintaining the company's high standards of customer service and...

  • Team Leader-BFSI

    1 week ago

    Taguig, National Capital Region, Philippines GRATITUDE, INC. Full time

    Job title: Team LeaderLOB: Banking, Financial Services, and Insurance (BFSI)Account: Financial/ Credit CardLocation: On-site in TaguigWork Timing: ShiftingSalary: 38, ,000 basic / 2,000 allowanceTarget start date: Immediately/AsapCRITICAL REQUIREMENTS:● Bachelor's degree or equivalent experience is required● At least 2 years of relevant experience as a...

  • Team Leader BFSI

    1 week ago

    Taguig, National Capital Region, Philippines DesertCraft Talent Partners Full time

    Job title: Team LeaderLOB: Banking, Financial Services, and Insurance (BFSI)Account: Financial/ Credit CardLocation: On-site in TaguigWork Timing: ShiftingSalary: 38, ,000 basic / 2,000 allowanceTarget start date: Immediately/AsapCRITICAL REQUIREMENTS:● Bachelor's degree or equivalent experience is required● At least 2 years of relevant experience as a...