Server Support Representative

1 week ago

Cebu City, Central Visayas, Philippines IONOS EN Full time ₱150,000 - ₱300,000 per year
Who we're looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.

SERVER TECHNICAL SUPPORT REPRESENTATIVE MAIN RESPONSIBILITIES:

  • Main contact of customers for IONOS Support

  • Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.

  • Proactively inform and report to the supervisor for support related issues

  • Recommend solutions to customer issues and concerns

  • Attend coaching sessions and participate in organizational activities

  • Interact with team members and other departments within the company

  • To be customer service oriented and to ensure customer satisfaction

  • Continuous pro-active effort towards improving customer satisfaction and our internal procedures.

QUALIFICATIONS:

  • At least 2nd year College Level or Graduate of an IT or Computer Science course

  • At least 6 months sales/customer service and/or technical support experience

  • Knowledge in PHP, Webhosting and Wordpress Content Management System is an advantage

  • Knowledge in basic email client set-up is an advantage

  • Excellent English Communication Skills

  • Ability to remain calm and professional in all circumstances

  • Highly Motivated and Target Driven

  • Willing to work on shifting schedules

  • Solutions-oriented

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