Quality Assurance Specialist

5 days ago

Manila, National Capital Region, Philippines airisX Limited Full time ₱900,000 - ₱1,200,000 per year

A QA (Quality Assurance) job in a Business Process Outsourcing (BPO) environment focuses on ensuring service quality, adherence to client requirements, and compliance with established standards. This involves monitoring agent performance, analyzing customer interactions, and identifying areas for improvement in both processes and individual performance.

Here's a more detailed breakdown of the responsibilities:

Key Responsibilities:

  • Monitoring and Evaluation:

  • QA specialists listen to calls, review chats and emails, and assess agent performance against pre-defined quality standards.

  • Feedback and Coaching:

  • Providing constructive feedback to agents based on their performance, and coaching them on areas where they can improve.

  • Quality Standards Development and Maintenance:

  • Contributing to the development and maintenance of internal quality standards, ensuring they are aligned with client expectations and industry best practices.

  • Process Improvement:

  • Identifying areas where processes can be optimized to improve efficiency, accuracy, and customer experience.

  • Data Analysis and Reporting:

  • Analyzing customer service metrics (e.g., CSAT, FRT, IQS) and providing reports on team and individual performance.

  • Quality Assurance Specialist

    1 week ago

    Manila, National Capital Region, Philippines SMX Full time ₱1,200,000 - ₱2,400,000 per year

    SMX is seeking a Quality Assurance Specialists to support J4 requirements for SOCPAC within the USINDOPACOM AOR providing support for quality management execution. The ideal candidate will provide effective reporting to support government quality standard operating procedures and supporting issue resolution advisement as requested.This is an expat position...

  • Quality Assurance Specialist

    1 week ago

    Manila, National Capital Region, Philippines SMX Full time $86,000 - $143,300

    SMX is seeking a Quality Assurance Specialists to support J4 requirements for SOCPAC within the USINDOPACOM AOR providing support for quality management execution. The ideal candidate will provide effective reporting to support government quality standard operating procedures and supporting issue resolution advisement as requested.   This is an expat...

  • Quality Assurance Specialist

    1 week ago

    Manila, National Capital Region, Philippines Emapta Full time ₱450,000 - ₱900,000 per year

    Setting the Standard for Responsible Financial Solutions Our client, iCash, is a leading Canadian fintech company specializing in responsible short-term lending solutions. With a strong commitment to transparency, compliance, and customer respect, iCash leverages advanced technology to make borrowing simple, secure, and empowering. Join a team that values...

  • Call Quality Assurance Specialist

    5 days ago

    Manila, National Capital Region, Philippines Med Supply US Full time ₱40,000 - ₱80,000 per year

    Company Overview:Med Supply US is a leading provider of durable medical equipment, specializing in continuous glucose monitors (CGMs) and catheters. Our mission is to enhance the quality of life for individuals with chronic conditions by providing high-quality products and unparalleled support. We value the expertise of healthcare professionals who can...

  • Quality Assurance Specialist

    5 days ago

    Manila, National Capital Region, Philippines Robinsons Supermarket Corporation Full time ₱800,000 - ₱1,200,000 per year

    Manages the Business Process and Customer Service operations and assists in the development, implementation, enforcement and evaluation of divisional initiatives, policies, and procedures.Responsible in the improvement and modification of existing processes and procedures in the warehouse.Candidate must possess at least a Bachelor's/College Degree in Food...

  • Quality and Compliance Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines RoyalCare Marketing Services, Inc Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionEstablished in 2008, RoyalCare, formerly known as Esguerra and Associates, has evolved into a full-service sales and marketing company known as MM RoyalCare Marketing Services, Inc. Under the leadership of Mr. Mario Meynard Esguerra Jr., RoyalCare is now the primary marketing arm of major insurance companies, serving 80,000 members across...

  • Experienced RN Quality Assurance Officer for Hospice

    1 week ago

    Manila, National Capital Region, Philippines Hygieia Full time ₱800,000 - ₱1,200,000 per year

    Looking for Experienced RN Quality Assurance Officer for Hospice specifically with HospiceMD chartingAbout Us: Hygieia is a leading provider of compassionate hospice care dedicated to improving the quality of life for patients and their families. We are seeking a dedicated and experienced Hospice QA Specialist to join our dynamic team. If you are passionate...

  • Quality Assurance Analyst

    3 days ago

    Manila, National Capital Region, Philippines Whitehall Consulting Full time

    Company DescriptionWhitehall Consulting, inspired by Whitehall in Westminster, London, aims to shape the Philippines by pursuing excellence in various industries. Offering core consulting services such as Accelerating Change, Lean Six Sigma, Program & Project Management, Change Management, Organization & Development, Leadership & Development, Creativity &...

  • Quality Assurance Manager

    1 week ago

    Manila, National Capital Region, Philippines EXL Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionAt EXL, we emphasize collaboration and character when partnering with businesses to meet their unique needs, culture, and goals. Our approach is built on continuous listening and learning to tailor solutions that optimize data usage for better business decisions and enhanced digital operations. Leveraging our expertise in transformation,...

  • WFH - Title Processor & Quality Assurance Specialist

    3 days ago

    Manila, National Capital Region, Philippines BruntWork Full time

    OverviewThe Title Processor & Quality Assurance Specialist is responsible for ensuring the accurate and timely processing of vehicle titles, providing excellent customer service, and maintaining compliance with all applicable regulations. This role involves handling titles from various sources, responding to customer inquiries, minimizing rejections, and...