Call Quality Assurance Specialist

3 days ago

Manila, National Capital Region, Philippines Med Supply US Full time $40,000 - $60,000 per year
Company Overview:

Med Supply US is a leading provider of durable medical equipment, specializing in continuous glucose monitors (CGMs) and catheters. Our mission is to enhance the quality of life for individuals with chronic conditions by providing high-quality products and unparalleled support. We value the expertise of healthcare professionals who can amplify our reach and impact in diabetes care.

About the Role:

We are looking for a Call Quality Assurance Specialist to ensure the highest standards in our customer interactions. This role focuses on monitoring, auditing, and improving the quality of agent calls within our Intake Team and Doctor Relations Team. Additionally, this position will contribute to training and optimizing AI-assisted call systems to enhance customer service performance.

Key Responsibilities:
  • Develop and implement call quality assurance policies and procedures to maintain high service standards.
  • Monitor and audit call recordings to assess agent performance, compliance, and customer satisfaction.
  • Provide constructive feedback and coaching to agents to improve communication, compliance, and service quality.
  • Collaborate with the AI development team to train, refine, and evaluate AI-assisted call interactions.
  • Use call analytics tools to track trends, identify gaps, and recommend process improvements.
  • Prepare and present reports on call quality performance and improvement initiatives.
  • Train staff on quality standards, best practices, and AI-assisted customer service enhancements.
  • Stay up to date with BPO call monitoring best practices and healthcare service regulations.

Qualifications:
  • Proven experience in call quality auditing within a BPO, healthcare, or customer service setting.
  • Strong understanding of call handling, compliance, and customer service best practices.
  • Experience using QA tools, call analytics platforms, and reporting dashboards.
  • Ability to analyze call data trends and implement quality improvements.
  • Excellent communication, coaching, and interpersonal skills.
  • Familiarity with AI-driven customer service tools is a plus.
  • Ability to work independently and collaboratively in a fast-paced startup environment.

Why Join Us?
  • Be part of a growing startup in the healthcare industry.
  • Work in a remote, flexible environment.
  • Opportunity to shape the QA process and AI training initiatives.
  • Competitive salary and career growth opportunities.

If you have a passion for improving call quality, training AI call systems, and enhancing customer service performance, we'd love to hear from you

  • Quality Assurance Specialist

    6 days ago

    Manila, National Capital Region, Philippines beBeeQuality Full time ₱150,000 - ₱250,000

    Job Title: Quality Assurance SpecialistJob DescriptionWe are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team. In this role, you will be responsible for monitoring and evaluating the quality of customer interactions, identifying areas for improvement, and implementing corrective actions.The ideal candidate will...

  • Quality Assurance Specialist

    52 minutes ago

    Manila, National Capital Region, Philippines beBeeQuality Full time ₱2,400,000 - ₱4,800,000

    Job Title: Quality Assurance SpecialistAre you looking to expand your career in quality assurance? This role involves conducting regular audits of service desk interactions, evaluating agent performance, and ensuring compliance with company policies and industry regulations.Responsibilities:Conduct thorough audits of service desk interactions to assess...

  • IT Quality Assurance Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000

    Job SummaryA Quality Assurance Specialist plays a pivotal role in ensuring the delivery of exceptional IT support services to end users. This position involves assessing, monitoring, and enhancing the quality of interactions and how the engagement operates.Key Responsibilities:Performs call monitoring for both recorded and real-time transactions to maintain...

  • Quality Assurance Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeQuality Full time $50,000 - $60,000

    Job DescriptionWe are seeking a detail-oriented Quality Assurance Specialist to support our QA efforts in ensuring high-quality service delivery across operations.The role involves conducting QA evaluations, organizing findings, and contributing insights that help improve customer satisfaction and operational performance.This role is ideal for someone who is...

  • Quality Assurance Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeQuality Full time ₱250,000 - ₱500,000

    Join a dynamic team as Quality Assurance Specialist in ParanaqueWe are seeking a Quality Analyst who will proactively identify opportunities for improvement in agent level performance related to KPIs, customer experience drivers, sales conversion influencers, and customer satisfaction levers by evaluating a random sampling of calls and other customer contact...

  • Quality Assurance Specialist

    5 days ago

    Manila, National Capital Region, Philippines beBeeRiskAssessment Full time ₱900,000 - ₱1,200,000

    Job Title: Quality Assurance SpecialistConduct thorough quality assurance reviews to ensure compliance with regulations and internal policies.Promote a culture of excellence by providing coaching and feedback to team members.Identify areas for improvement in CDD processes and develop practical solutions.Bachelor's degree in Business, Finance, or related...

  • Quality Assurance Specialist

    3 days ago

    Manila, National Capital Region, Philippines airisX Limited Full time ₱800,000 - ₱1,200,000 per year

    A QA (Quality Assurance) job in a Business Process Outsourcing (BPO) environment focuses on ensuring service quality, adherence to client requirements, and compliance with established standards. This involves monitoring agent performance, analyzing customer interactions, and identifying areas for improvement in both processes and individual...

  • Quality Assurance Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeQuality Full time $120,000 - $160,000

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled and experienced Quality Assurance Specialist to join our team.This role requires a strong background in software quality assurance, with at least 5 years of experience in testing methodologies, automation strategies, and quality assurance best practices.Key Responsibilities:Collaborate...

  • Quality Assurance Specialist

    6 days ago

    Manila, National Capital Region, Philippines beBeeQuality Full time ₱2,500,000 - ₱3,500,000

    Job Title: Quality Assurance SpecialistOverviewThis role involves overseeing the quality and reliability of our products. As a Quality Assurance Specialist, you will be responsible for developing comprehensive test plans, identifying defects, and collaborating with cross-functional teams to resolve issues.Key Responsibilities:Develop Test Strategies: Design...

  • Quality Assurance Specialist

    6 days ago

    Manila, National Capital Region, Philippines beBeeAssurance Full time ₱150,000 - ₱250,000

    Quality Assurance SpecialistWe are seeking a detail-oriented and organized Quality Assurance Specialist to join our team. This individual will be responsible for ensuring the quality of our products by implementing effective processes and procedures.The ideal candidate will have a strong understanding of quality assurance principles, excellent communication...