assistant store manager

2 weeks ago

Makati City, National Capital Region, Philippines Cable Box Office Shows & Systems Corporation Full time ₱120,000 - ₱150,000 per year

JOB SUMMARY:

Assistant Store Manager plays a key role in supporting the Store Manager with daily operations, financial oversight, staff supervision, and customer service. This position helps implement company policies, manage inventory and merchandising, ensure compliance, and maintain store facilities. Acting as the Store Manager's primary support, the Assistant Store Manager assumes leadership responsibilities in their absence.

DUTIES & RESPONSIBILITIES:

1. Sales Support & Financial Oversight

  • Assist in executing sales strategies to meet revenue and profitability targets.
  • Track daily and weekly sales performance, raising concerns about variances to the Store Manager.
  • Support proper cash handling, expense control, and inventory cost management.
  • Help ensure accurate financial records and adherence to accounting procedures.

2. Customer Service & Store Operations

  • Promote excellent customer service and create a welcoming in-store experience.
  • Supervise store floor activity, cleanliness, and merchandise displays in line with brand standards.
  • Address customer inquiries, concerns, and complaints promptly and professionally.
  • Assist in the execution of marketing campaigns, promotions, and in-store events.

3. Compliance & Documentation

  • Maintain store records, permits, and compliance with company and regulatory requirements.
  • Support audits and ensure alignment with operational and safety policies.
  • Enforce health, safety, and hygiene standards.

4. Staff Supervision & Development

  • Assist in onboarding, training, and coaching staff to maintain performance standards.
  • Help manage team schedules, monitor attendance, and ensure proper shift coverage.
  • Contribute to performance evaluations and provide constructive feedback.
  • Foster teamwork, resolve minor concerns, and escalate issues when necessary.

5. Inventory & Merchandising

  • Monitor inventory levels and coordinate replenishment with suppliers.
  • Ensure accuracy in stock receiving, tagging, and inventory controls.
  • Support merchandising efforts to optimize product displays and boost sales.

6. Store Facility & Maintenance

  • Oversee store cleanliness and the upkeep of premises and displays.
  • Report maintenance concerns and coordinate repairs with guidance from the Store Manager.
  • Support store safety, security, and emergency procedures.

7. Reporting & Communication

  • Prepare and submit reports on sales, inventory, and staff performance.
  • Share insights on customer feedback, sales opportunities, and operational challenges.
  • Participate in team meetings and contribute ideas for continuous improvement.

QUALIFICATIONS:

Education: Bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related field.

Experience: At least 5 years of supervisory experience, with 6–7 years in the food & beverage industry.

Skills & Competencies:

  • Proficient in spoken Japanese.
  • Solid knowledge of store operations, inventory management, and basic financial principles.
  • Proven ability to support revenue growth, customer satisfaction, and staff productivity.
  • Proficiency in MS Office and basic reporting tools.
  • Strong leadership, communication, and problem-solving skills.
  • Flexibility to work varied schedules, including weekends and holidays.

NOTE: The successful candidate will be assigned to our sister company, DY Queen Inc., a donut company.

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