Senior ServiceNow Platform Manager

10 hours ago

Taguig, National Capital Region, Philippines beBeeService Full time ₱900,000 - ₱1,200,000
Job Description

Our team is seeking a skilled ServiceNow Application Support Manager to join our growing organization. As a key member of our support team, you will be responsible for managing the ServiceNow platform and ensuring its stability, performance, and continuous improvement.

As a hands-on leader, you will oversee performance tuning, job monitoring, and platform health checks. You will also take ownership of the ServiceNow incident and enhancement backlog, ensuring timely triaging, prioritization, and resolution.

With strong technical skills and leadership abilities, you will lead and mentor a team of ServiceNow Support Analysts, Admins, and Developers. You will conduct regular performance reviews, technical training sessions, and career development planning for the team.

We are looking for a candidate with a strong technical foundation, client-focused mindset, and passion for solving complex problems. If you are someone who loves digging into technical challenges, inspiring teams, and innovating the way support services are delivered, this role is for you.

Required Skills and Qualifications
  • 8–10 years of overall IT experience, with minimum 5 years in ServiceNow platform support, administration, or development roles.
  • Strong hands-on troubleshooting skills in ServiceNow platform issues including performance, workflows, integrations, and user experience.
  • Exposure to HR Service Delivery (HRSD) module is a plus.
  • Proven experience managing ticket backlogs, client escalations, and service delivery metrics.
  • Strong understanding and application of ITIL processes (ITIL Foundation certification required; ITIL Intermediate/Expert preferred).
  • ServiceNow Certified System Administrator (CSA) – Required
  • Advanced ServiceNow certifications (Implementation Specialist, HRSD, ITSM) – Preferred
  • Excellent communication and stakeholder management skills, with ability to work with global clients and distributed teams.
Benefits
  • Be part of a dynamic, fast-growing environment where your technical decisions and leadership make a real impact.
  • Work with a high-performing team, committed to innovation, continuous learning, and operational excellence.
  • Access to ServiceNow training, certifications, and leadership development programs.
Others

At our organization, we exist to build a better working world. We help create long-term value for clients, people, and society, and build trust in the capital markets.

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