SERVICENOW ARCHITECT

3 weeks ago

Taguig, National Capital Region, Philippines Straive Full time

SERVICENOW TECHNICAL LEAD

We are looking for a Certified ServiceNow Technical Leader to architect, develop, and enhance

ServiceNow ITSM, Cloud, and ITIL solutions. This role requires hands-on experience in ServiceNow

development, customization, and integrations, with a focus on full IT lifecycle implementation and

expertise in the Washington release.

Responsibilities:

ServiceNow Platform & Architecture

  • Lead the design, development, and implementation of ServiceNow ITSM, ITOM, and automation

    solutions, including features from Washington release or later.

  • Architect and optimize ServiceNow platform configurations, integrations, and security models.

  • Ensure scalability, high availability, and best practices for ServiceNow deployments.

Development & Customization

  • Customize and develop ServiceNow applications, including CMDB, Workflows, Business Rules,

    ACLs, UI Scripts, and NowAssist AI.

  • Drive automation using Flow Designer, RPA, and AI-powered workflows.

  • Oversee integrations with enterprise applications, including Snowflake, Cloud, and ERP systems.

Technical Leadership & Innovation

  • Provide technical guidance to development teams and ensure adherence to coding standards.

  • Stay updated with ServiceNow's latest releases, including Washington and future upgrades.

  • Leverage AI, ML, and predictive analytics for enhancing ServiceNow capabilities.

Governance & Process Improvement

  • Implement ITIL-based ITSM solutions, ensuring compliance with best practices.

  • Work with cross-functional teams to optimize IT workflows and automation processes.

Collaboration & Stakeholder Management

  • Act as the primary technical contact for ServiceNow initiatives, working closely with business

    leaders.

  • Provide technical documentation, training, and mentorship to junior developers.

QUALIFICATIONS AND EXPERIENCE:

  • 10-14 years of experience in IT, with at least 7+ years in ServiceNow development & leadership roles.

  • Strong expertise in ServiceNow (Washington release or later), Cloud, ITSM, ITIL, and full IT

    lifecycle implementation.

  • ServiceNow System Administrator (CSA) & ITIL certifications preferred.

  • Hands-on experience in JavaScript, HTML, CSS, XML, Angular, Jelly Scripting, REST APIs.

  • Knowledge of CMDB, Discovery, AI-powered automation, and ServiceNow integration with

    Snowflake.

  • Experience working in Agile/Scrum

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