Support Engineer

3 days ago

Cebu City, Central Visayas, Philippines The CodeBox Inc. Full time ₱30,000 - ₱60,000 per year

A fast-growing tech company is seeking a proactive and technically skilled Support Engineer to join its Customer Support team. This is a client-facing role where you will provide first- and second-tier technical support, troubleshoot issues across various platforms, and work closely with internal teams to ensure customers receive world-class service.

If you enjoy solving complex problems, thrive in fast-paced environments, and have excellent communication skills, we'd love to hear from you.

Key Responsibilities
  • Provide first and second-line technical support to customers via email, chat, and video calls.
  • Troubleshoot and resolve technical issues related to Windows environments, networking, SQL queries, and hardware setups (e.g., switches, cameras).
  • Maintain clear, professional, and polite communication in fluent English (spoken and written).
  • Collaborate with internal teams to escalate and resolve complex cases.
  • Analyze and think creatively to solve edge-case or duplicate issues efficiently.
  • Document solutions and maintain internal knowledge bases.
  • Work independently while contributing actively as a team player.
Requirements
  • Fluent in English with strong written and verbal communication skills.
  • Availability to work during US business hours (EST or PST).
  • Previous customer-facing experience, preferably in technical support or IT.

  • Strong technical knowledge in:

  • Windows OS and systems administration

  • Networking concepts (IP, switches, DNS, firewalls)
  • SQL queries and basic database troubleshooting
  • A natural problem-solver with a strong analytical mindset.
  • Friendly, patient, and professional personality with a passion for helping customers.
  • Experience with support ticketing systems is a plus.
Why Join Us?
  • Be part of an innovative company at the forefront of technology.
  • Work with a passionate, global team that values collaboration and growth.

Ready to join? Apply now and help deliver a world-class customer experience.

  • Sales Support VA

    3 days ago

    Cebu City, Central Visayas, Philippines SCALE UP BUSINESS SUPPORT OPC Full time ₱350,000 - ₱700,000 per year

    About the Role: We're looking for a highly organized and proactive Sales Support Virtual Assistant to provide dedicated inside-sales support for our Engineering Services team. You'll play a key role in keeping the sales pipeline active by handling outreach, client follow-ups, scheduling, proposal preparation, and CRM management — allowing the Sales Lead...

  • Support Engineer

    7 days ago

    Cebu City, Central Visayas, Philippines LENET Full time ₱20,000 - ₱22,000 per year

    Join our team as a Support EngineerIn this role, you'll be on the frontlines, delivering exceptional, client-first service to our valued partners. As an integral part of our team, you will provide enterprise-level technical assistance, leveraging your comprehensive expertise across modern IT infrastructure, including POS systems, cybersecurity, network...

  • Technical Support Engineer

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱600,000 - ₱1,200,000 per year

    CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...

  • IT Systems Support Engineer

    3 days ago

    Cebu City, Central Visayas, Philippines Centrics Networks Full time ₱900,000 - ₱1,200,000 per year

    **Position: Systems EngineerLocation: Cebu City, Central VisayasJob Type: Full-time (Onsite)**RESPONSIBILITIESResponsible for planning, designing, and implementing system-related solutions that meet client requirements, whether onsite or remotely.Responsible for installing, configuring, and maintaining operating systems, application software, and system...

  • API Support Engineer

    5 days ago

    Cebu City, Central Visayas, Philippines Guesty Full time $60,000 - $80,000 per year

    Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations.We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo,,...

  • Senior Support Engineer

    5 days ago

    Cebu City, Central Visayas, Philippines The CodeBox Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the RoleA fast-growing tech company is seeking a proactive and technically skilledSupport Engineerto join its Customer Support team. This is a client-facing role where you will provide first- and second-tier technical support, troubleshoot issues across various platforms, and work closely with internal teams to ensure customers receive world-class...

  • Technical support engineer

    5 days ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time ₱900,000 - ₱1,200,000 per year

    As a Technical Support Engineer, you will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments.This is a full-time role, on a US shift and on a Work in the office set-up.If you have the right skill set, this may be your opportunity to enter this...

  • Technical Support Engineer

    2 days ago

    Cebu City, Central Visayas, Philippines Asticom Technology Inc Full time ₱800,000 - ₱1,200,000 per year

    Job Roles and Responsibilities:The IT Desktop Support Engineer is responsible for providing technical support and assistance to end-users for hardware, software, and network-related issues. This role is crucial in ensuring the efficient operation of computer systems, resolving technical problems, and maintaining overall system performance across the...

  • Technical Support Engineer 3

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱60,000 - ₱80,000 per year

    CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...

  • Technical Support Engineer 3

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per year

    CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...