Technical Support Engineer

2 days ago

Cebu City, Central Visayas, Philippines Asticom Technology Inc Full time ₱800,000 - ₱1,200,000 per year

Job Roles and Responsibilities:

The IT Desktop Support Engineer is responsible for providing technical support and assistance to end-users for hardware, software, and network-related issues. This role is crucial in ensuring the efficient operation of computer systems, resolving technical problems, and maintaining overall system performance across the organization. The specialist will interact with users, troubleshoot technical problems, and assist with system installations and configurations.

Key Responsibilities:

End-User Support:

***Provide in-person, remote, support for employees facing issues with desktops, laptops, printers, and peripheral devices.

***Diagnose and resolve technical problems related to operating systems (Windows, etc.), software applications, and network connectivity.

***Assist in troubleshooting and resolving issues with email clients, web browsers, and other productivity tools.

***Install and configure desktop hardware and software, ensuring compliance with organizational standards.

Hardware and Software Management:

***Ensure that all IT equipment, including desktops, laptops, and peripherals, are functioning optimally and perform regular maintenance checks.

***Assist with software installation, updates, patches, and upgrades across the organization.

***Maintain inventory of hardware and software assets, ensuring proper licensing and documentation.

Job Qualifications:

Experience:

2-3 years of experience in a desktop support or technical support role, with hands-on experience in troubleshooting and supporting desktop systems, hardware, and software.

Technical Skills:

***Strong knowledge of Windows operating systems.

***Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).

***Experience with hardware troubleshooting and repairs (desktops, laptops, printers, etc.).

Soft Skills:

***Excellent problem-solving abilities and attention to details.

***Strong communication skills for both technical and non-technical users.

***Ability to work well under pressure and handle multiple tasks simultaneously.

***Customer-focused attitude and a professional demeanor in all interactions.

Work Environment:

***Full-time

This role is ideal for a highly motivated IT professional with a passion for troubleshooting and delivering exceptional customer service to end-users.

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