NEMT Dispatch Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines Xignex Digital Solutions Inc Full time ₱25,000 - ₱60,000 per year

Job Summary:

As an NEMT Dispatch Specialist, you will play a crucial role in coordinating Non-Emergency Medical Transportation (NEMT) services, ensuring timely and efficient transportation for our clients. You will be responsible for accurately processing trip requests, managing schedules, and providing exceptional customer service in a fast-paced environment.

Responsibilities:

  • Manage and coordinate NEMT trip requests, ensuring accurate and timely scheduling.
  • Communicate effectively with clients, providers, and other stakeholders to confirm trip details and provide updates.
  • Utilize dispatch or scheduling systems and CRM tools to input and update trip information accurately.
  • Handle high call volumes while maintaining a professional and empathetic demeanor.
  • Resolve client inquiries and address any issues or delays promptly and efficiently.
  • Maintain accurate records of all trips and communications.
  • Adhere to all company policies and procedures, including those related to data privacy and confidentiality.

Qualifications:

  • Minimum of 2 years of experience in a BPO or call center environment, preferably in a voice account.
  • Strongly preferred: Background in healthcare or medical-related accounts (e.g., insurance, patient services, transportation).
  • Excellent English communication skills (verbal and written) with a clear and professional tone.
  • Strong customer service orientation with empathy and patience in handling sensitive or time-critical situations.
  • Proven ability to multitask in a fast-paced environment, including managing high call volumes and accurately entering data.
  • Proficiency in dispatch or scheduling systems, CRM tools, and basic office software (MS Excel, Google Sheets).
  • Strong attention to detail and commitment to delivering accurate trip information and customer updates.
  • Willingness to work in shifting schedules, weekends, and holidays as required by the client.
  • Team player with a proactive attitude and willingness to learn client-specific processes.

To Apply:

Please submit your resume and cover letter to

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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