IT Solution and Automation Analyst

2 weeks ago

Clark Freeport Zone Pampanga, Philippines BMG Outsourcing Inc. Full time ₱40,000 - ₱80,000 per year

We are seeking a highly motivated and detail-oriented Technology Enablement Analyst to join our MSP business. This role is integral to supporting our clients' technology needs behind the scenes, focusing on technical reviews and the development of innovative solutions. The successful candidate will work closely with internal teams and not generally interact with clients, although on occasion this may be require

Responsibilities:

Client Technical Reviews and Reporting

Provide polished, recommendation-rich technology reviews and proposals by interpreting client needs and business processes. 

Conduct comprehensive technical assessments of client IT systems, infrastructure, and processes against defined standards.

Collaborate with internal stakeholders (Client Managers, Sales Team, Technical Staff) to analyze findings, generate detailed reports, and present forward plans for technology upgrades and improvements. 

Maintain documentation and records of client reviews, recommendations, and improvement initiatives. 

Automation and Artificial Intelligence (AI) Enablement

Research emerging automation and AI technologies to identify opportunities for optimizing business processes.

Provide insights and recommendations for leveraging AI to enhance operational efficiency for both the company and clients. 

Collaborate with internal personnel to design, develop, and implement process automations and AI-driven proof-of-concept solutions. 

Document automation and AI initiatives to support scalability and continuous improvement.

IT Support and Service Delivery

Act as an escalation point for the Level 1 Helpdesk team, assisting in the resolution of complex technical tickets and troubleshooting issues.

Follow standard procedures for escalating unresolved issues to appropriate technical teams. 

Assist in the delivery of IT projects, including installations, upgrades, migrations, and related technical tasks.

Provide exceptional customer care to ensure a positive and professional client experience.

Perform other IT support tasks as required within the scope of the role.

Knowledge Sharing and Continuous Improvement

Contribute to team knowledge sharing and continuous improvement initiatives.

Document and maintain technical knowledge in the form of knowledge base articles and technical notes.

Support the enhancement of internal processes, standards, and best practices to drive efficiency and service quality. 

Requirements / Qualifications:

  • Bachelor's degree or certification in Information Technology, Computer Science, or related field.

  • Industry certifications (e.g., Microsoft, AWS, CompTIA, ITIL) are highly preferred.

  • Minimum 3 years' experience in IT support or administration (Level 2 or similar), ideally within a managed services environment.

  • Strong technical knowledge across cloud technologies, networks, servers, operating systems, and cybersecurity.

  • Familiarity with automation tools (e.g., Power Automate,PowerShell, Python, R, Zapier) and AI technologies.

  • Understanding project management, systems analysis, and implementation of processes.

  • Excellent communication and documentation skills; able to convey technical information clearly.

  • Proven ability to work independently and collaboratively within technical and non-technical teams.

  • Strong time management, prioritization, and customer service focus.

  • Field Service Engineer

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines MB AUTOMATION (MALAYSIA) SDN. BHD. Full time ₱800,000 - ₱1,200,000 per year

    YOUR AREA OF RESPONSIBILITY :Install, service, and maintain the equipment to ensure good and stable productionTo carry out training for customerTo ensure customer satisfaction towards the equipment performanceProvide overview update on machine condition and situation after visit and follow up on customer feedbackProvide feedback on the status of equipment to...

  • CYBERSECURITY ANALYST 1

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Seidotech Solutions Corporation Full time ₱450,000 - ₱900,000 per year

    About the role: As a Cyber Security Analyst – Tier 1, you will be working Mondays to Thursdays, from 12:00 NN to 10:00 PM PH Time, at the Security Operations Center (SOC), you will be the first responder for business-impacting cyber security incidents that arise in our customers' environments. Fast, effective, and courteous service is the lifeblood of our...

  • Quality Analyst

    2 weeks ago

    Clark Freeport Zone, Philippines AUMTREND PH INC Full time ₱180,000 - ₱420,000 per year

    Job DescriptionPreparing and implementing quality assurance policies and procedures.Performing routine inspections and quality tests.Identifying and resolving workflow and production issues.Ensuring that standards and safety regulations are observed.Addressing and discussing issues and proposed solutions with superiors.Documenting quality assurance...

  • Cyber Security Analyst 1

    3 days ago

    Clark Freeport Zone, Pampanga, Philippines Seidotech Solutions Corp. Full time

    About the role: As a Cyber Security Analyst – Tier 1 in the Security Operations Center (SOC), you will be the first responder for business-impacting cyber security incidents that arise in our customers' environments. Fast, effective, and courteous service is the lifeblood of our organization, and this position requires nothing less. Your technical acumen...

  • Cyber Security Analyst 1

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Seidotech Solutions Corp. Full time

    About the role: As a Cyber Security Analyst – Tier 1 in the Security Operations Center (SOC), you will be the first responder for business-impacting cyber security incidents that arise in our customers' environments. Fast, effective, and courteous service is the lifeblood of our organization, and this position requires nothing less. Your technical acumen...

  • Non-Destructive (NDR) Reports and Data Analyst

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Boomering inc Full time ₱45,000 - ₱55,000 per year

    Position Title: Non-Destructive (NDR) Reports and Data AnalystWork Set-up: Work From HomeSalary: Php 45,000.00 – Php 55,000.00Schedule: Monday - Friday, 2:00 PM – 11:00 PM PH Time | UK HolidaysOur client is a leader in structural repairs, boasting over 30 years of experience. Their dedicated team is committed to providing exceptional service to...

  • Infrastructure Engineer

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines HUKL CONSULTANTS OPC Full time ₱900,000 - ₱1,200,000 per year

    HUKL Consultants OPC is a consulting resource provider for companies in various industries. HUKL offers highly skilled consultants to support functions such as HR, Accounting, IT, Contact Center operations, Training, and Marketing.Tasks:Design, deploy, and manage cloud & server infrastructure for high availability and efficiency.Implement security hardening,...

  • SOC Analyst

    2 weeks ago

    Clark Freeport Zone, Philippines ABACODE Full time ₱250,000 - ₱750,000 per year

    Clark, Pampanga, PhilippinesFull TimePhilippines - SecurityMid LevelAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us...

  • Event Management Analyst

    2 weeks ago

    Clark Freeport Zone, Philippines ABACODE Full time ₱250,000 - ₱500,000 per year

    Clark, Pampanga, PhilippinesFull TimePhilippines - Information TechnologyEntry LevelMUST WORK BELOW SHIFT -Wed - Fri and every other Sat, 7am-8pm, EST About UsThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent,...

  • Patching Analyst

    1 week ago

    Clark Freeport Zone, Philippines ABACODE Full time ₱900,000 - ₱1,200,000 per year

    Clark, Pampanga, PhilippinesFull TimePhilippines - Information TechnologyMid LevelAbout Us Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach,...