IT Solution and Automation Analyst

6 days ago

Clark Freeport Zone Pampanga, Philippines BMG Outsourcing Inc. Full time ₱40,000 - ₱80,000 per year

We are seeking a highly motivated and detail-oriented Technology Enablement Analyst to join our MSP business. This role is integral to supporting our clients' technology needs behind the scenes, focusing on technical reviews and the development of innovative solutions. The successful candidate will work closely with internal teams and not generally interact with clients, although on occasion this may be require

Responsibilities:

Client Technical Reviews and Reporting

Provide polished, recommendation-rich technology reviews and proposals by interpreting client needs and business processes. 

Conduct comprehensive technical assessments of client IT systems, infrastructure, and processes against defined standards.

Collaborate with internal stakeholders (Client Managers, Sales Team, Technical Staff) to analyze findings, generate detailed reports, and present forward plans for technology upgrades and improvements. 

Maintain documentation and records of client reviews, recommendations, and improvement initiatives. 

Automation and Artificial Intelligence (AI) Enablement

Research emerging automation and AI technologies to identify opportunities for optimizing business processes.

Provide insights and recommendations for leveraging AI to enhance operational efficiency for both the company and clients. 

Collaborate with internal personnel to design, develop, and implement process automations and AI-driven proof-of-concept solutions. 

Document automation and AI initiatives to support scalability and continuous improvement.

IT Support and Service Delivery

Act as an escalation point for the Level 1 Helpdesk team, assisting in the resolution of complex technical tickets and troubleshooting issues.

Follow standard procedures for escalating unresolved issues to appropriate technical teams. 

Assist in the delivery of IT projects, including installations, upgrades, migrations, and related technical tasks.

Provide exceptional customer care to ensure a positive and professional client experience.

Perform other IT support tasks as required within the scope of the role.

Knowledge Sharing and Continuous Improvement

Contribute to team knowledge sharing and continuous improvement initiatives.

Document and maintain technical knowledge in the form of knowledge base articles and technical notes.

Support the enhancement of internal processes, standards, and best practices to drive efficiency and service quality. 

Requirements / Qualifications:

  • Bachelor's degree or certification in Information Technology, Computer Science, or related field.

  • Industry certifications (e.g., Microsoft, AWS, CompTIA, ITIL) are highly preferred.

  • Minimum 3 years' experience in IT support or administration (Level 2 or similar), ideally within a managed services environment.

  • Strong technical knowledge across cloud technologies, networks, servers, operating systems, and cybersecurity.

  • Familiarity with automation tools (e.g., Power Automate,PowerShell, Python, R, Zapier) and AI technologies.

  • Understanding project management, systems analysis, and implementation of processes.

  • Excellent communication and documentation skills; able to convey technical information clearly.

  • Proven ability to work independently and collaboratively within technical and non-technical teams.

  • Strong time management, prioritization, and customer service focus.

  • Level 2 Automation Engineer

    2 weeks ago

    Clark Freeport Zone, Philippines Shore360, Inc Full time

    Position OverviewCloud Connect WA is seeking a Level 2 Automation Engineer to design, develop, and maintain automation solutions that enhance client ICT systems and internal efficiency.This role involves hands-on technical development using Microsoft Power Platform and related tools, while ensuring that all automation processes meet high standards of...

  • Senior Business Analyst

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Boomering inc Full time ₱110,000 - ₱120,000 per year

    Position: Senior Business AnalystJob Type: Full TimeWork Setup: Office-based (Philexcel Clark, Pampanga)Work Days: Monday - FridayWork Schedule: 07:00 AM – 03:30 PM PH Time Zone (Morning Shift)Holidays to follow: Philippine HolidaysSalary Budget: Php 110,000.00 – 120,000.00 gross salary packageAre you interested in joining a fast-paced, internationally...

  • FP & A Analyst (Day shift, On-site Clark Office)

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines JOBS360 Full time ₱600,000 - ₱1,200,000 per year

    About UsWe are a national healthcare organisation committed to delivering high-quality, accessible care across urban, regional, and remote communities in Australia. With a strong focus on sustainable, patient-centred healthcare, we work in close partnership with clinicians and local teams to create meaningful outcomes. As we continue to expand our footprint,...

  • Workforce Analyst- RTA in Pampanga

    2 weeks ago

    Clark Freeport Zone, Philippines J-K Network Manpower Services Full time ₱40,000 - ₱90,000 per year

    WORKFORCE ANALYST (Junior to Senior) | Hybrid - Working onsite + Earn Up to P70,000 AND ABOVE SALARYPosition: Workforce Analyst /RTA (Junior to Senior)Company Industry: IT / BPO COMPANYWork Schedule: Morning and Night Shift (Shifting)Salary: P40,000-P90,000 (Negotiable)Complete benefits, Package & IncentivesWork Set-Up: Hybrid (onsite/work from home)Work...

  • Field Service Engineer

    2 days ago

    Clark Freeport Zone, Pampanga, Philippines MB AUTOMATION (MALAYSIA) SDN. BHD. Full time ₱800,000 - ₱1,200,000 per year

    YOUR AREA OF RESPONSIBILITY :Install, service, and maintain the equipment to ensure good and stable productionTo carry out training for customerTo ensure customer satisfaction towards the equipment performanceProvide overview update on machine condition and situation after visit and follow up on customer feedbackProvide feedback on the status of equipment to...

  • Digital Marketing Analyst

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines TRT Shared Services, OPC Full time ₱900,000 - ₱1,200,000 per year

    OverviewThe Digital Marketing Analyst (DgMA) will be working with other operational team leaders as well as other third-party partners to be the online focal point for strategic growth efforts and using the latest web and marketing systems to capitalize on current trends. From leading email campaigns and marketing automation to executing clear, concise brand...

  • Software Quality Analyst

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Z GETCARE SYSTEMS, INC. Full time ₱300,000 - ₱600,000 per year

    Job Description:Build test cases and test plans.Write and maintain automated test scripts using tools such as Selenium, Cypress, Playwright or similarPerform unit and regression testing, testing of software builds/bug fixes, and documentation of tests performedMonitor existing web applications/projects.Reproduced reported issues, documenting steps needed to...

  • Quality Assurance Analyst

    2 weeks ago

    Clark Freeport Zone, Philippines Exela Technologies Full time ₱1,200,000 - ₱2,400,000 per year

    Clark Freeport Zone, PH-PAMPosition TypeFull TimeRequisition ID12370Level of EducationYears of ExperienceAbout ExelaExela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise...

  • Cyber Security Analyst

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Seidotech Solutions Corp. Full time ₱900,000 - ₱1,200,000 per year

    About the role: As a Cyber Security Analyst – Tier 1 in the Security Operations Center (SOC), you will be the first responder for business-impacting cyber security incidents that arise in our customers' environments. Fast, effective, and courteous service is the lifeblood of our organization, and this position requires nothing less. Your technical acumen...

  • CYBERSECURITY ANALYST 1

    2 days ago

    Clark Freeport Zone, Pampanga, Philippines Seidotech Solutions Corporation Full time ₱450,000 - ₱900,000 per year

    About the role: As a Cyber Security Analyst – Tier 1, you will be working Mondays to Thursdays, from 12:00 NN to 10:00 PM PH Time, at the Security Operations Center (SOC), you will be the first responder for business-impacting cyber security incidents that arise in our customers' environments. Fast, effective, and courteous service is the lifeblood of our...