CSR Team Leader

Overview:The Customer Service Team Leader oversees daily support operations, guiding CSRs to deliver excellent service across e-commerce platforms such as Shopee, Lazada, and TikTok Shop. This role ensures efficient handling of customer concerns, evaluates team performance, and drives continuous improvement in service quality.Key Responsibilities:Supervise...

Position Overview The Team Leader will be responsible for managing and overseeing the activities of a team of CSRs/TSRs, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance...

JOB DESCRIPTION:Designation/ Role: Team LeaderWork Timing: Night ShiftSkills:Excellent written and oral communication skillsWorking knowledge of Excel and other Microsoft toolsExperience in handling team of 10 to 20 CSRsMust have strong clinical critical thinking and decision-making skills.Willing to work in OrtigasWilling to work in any shift.Can start...

Overview About Us: At Fusion Growth Partners, we believe that excellence is achieved through efficiency, collaboration, and an unrelenting commitment to quality. Our fast-paced teams thrive in a high-volume, time-sensitive environment where every second counts and every task matters. If you’re a natural leader who excels at staying cool under pressure and...

The Production Team Leader is responsible for overseeing daily operations on the production floor, ensuring that production targets, quality standards, and safety protocols are met. This role involves supervising a team of operators, coordinating workflow, and supporting the overall needs of production to maintain efficiency and productivity.Key...

Team Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams,...

Position Overview:The Team Leader will be responsible for managing and overseeing the activities of a team of TSRs, ensuring that each individual performs at par with the standards set by the company and the client. Some main responsibilities are as follows:Manage the entire team while also handling scheduling appointments.Provides daily direction and...

The Team Leader is responsible for supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

* At least Senior High School graduate* 1-2 years of experience in retail operations, preferably in a supervisory or team leader role.* Experience in tiles section is a must.* Proven ability to lead a team in achieving sales targets and maintaining store standards.* With strong leadership and people management skills* To be trained at CW Imus, CW Alabang or...

Working Team Lead will do the following:Provides daily direction and communication to employees to ensure service/technical/marketing calls/chats/emails/transactions are answered in a timely, efficient and knowledgeable manner.Provides continual evaluation of process and procedures.Responsible for suggesting methods to improve area of operations, efficiency...