Team Leader

2 days ago

Cebu City, Central Visayas, Philippines Helpware Full time ₱432,000 - ₱480,000 per year

Working Team Lead will do the following:

  • Provides daily direction and communication to employees to ensure service/technical/marketing calls/chats/emails/transactions are answered in a timely, efficient and knowledgeable manner.

  • Provides continual evaluation of process and procedures.

  • Responsible for suggesting methods to improve area of operations, efficiency and service to both internal and external customers.

  • Provides statistical and performance feedback and coaching daily to each team member.

  • Be always available to employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.

  • Ensure to write and administer performance reviews for skills improvement.

  • Manage nesting agents to ensure proper performance before moving to the operations floor.

  • Incorporate performance intervention to accelerate learning.

  • Responsible for managing and motivating the CSRs to work simultaneously with them to hit KPIs and metrics.

  • Assist Operations Manager to resolve customer complaints and issues

  • Handling employee related issues and monitoring transaction

  • Monitor Team performance in terms of e.g. NPS, CSAT, FCR, Adherence, and Attrition etc.

  • Ensure that employees adhere to the company's policies, procedures, guidelines, rules and work.

  • Manage the fair and consistent application of performance management and disciplinary

measures as necessary.

  • Handle tasks and respond to tickets wherever not covered by a Support Specialist or

supervised team member or where an elevated level of response or priority is required.

Job Types: Full-time, Permanent

Pay: Php36, Php40,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • Are you fine with graveyard/ shifting schedules?
  • Can you start on December 1?
  • What's your previous and expected salary?
  • Are you willing to work onsite?

Experience:

  • Team Leader: 1 year (Required)

Location:

  • Cebu (Required)

Work Location: In person

  • Team Leader

    3 days ago

    Cebu City, Central Visayas, Philippines E-Solutions Full time ₱540,000 per year

    Location:1Nito Tower, CebuWork Set Up:Onsite | Full-time & ShiftingSalary:Up to Php 45,000Job Summary:We are looking for aTeam Leaderwith strong billing experience and at least2-4 years of leadershipbackground. This role requires effective communication with clients, providing daily performance reports, and coaching the team on successful sales pitch...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Elevare dynamics Full time ₱1,200,000 - ₱1,800,000 per year

    / RequirementsJob title: Team LeaderAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: up to 34K packageStart date: ASAPQualifications:• 2nd year completed/College Graduate• At least 2 years experience as a Team Leader in BPO• Preferred Healthcare experience in BPO• With Insurance background,...

  • Team Leader

    7 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱80,000 - ₱120,000 per year

    Team Leader – Retail Account (Voice) Tech Tower, Cebu Business Park Work Setup: 100% Onsite Virtual Hiring ProcessJob Highlights₱32,000 Base Pay + ₱2,000 AllowanceQuarterly Incentives up to ₱7,50020% Night DifferentialCareer Growth OpportunitiesWork with a Leading Retail AccountJob DescriptionWe are looking for an experienced Team Leader to join our...

  • Team Leader

    1 week ago

    Cebu City, Central Visayas, Philippines Optimal Unlimited Full time ₱1,500,000 - ₱3,000,000 per year

    Testimony Video: Job Description - Team Leader - Property ManagementAbout the Role:As a Property Management Team Leader (Management Level), you will be responsible for the work quality and efficiency of a group of Assistant Property Managers, supporting them with your real estate and property management expertise as well as group and one-on-one-led...

  • Team Leader

    7 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱414,000 - ₱420,000 per year

    Team Leader – Retail Account (Voice)Tech Tower, Cebu Business ParkWork Setup: 100% OnsiteVirtual Hiring ProcessJob Highlights₱32,000 Base Pay + ₱2,000 AllowanceQuarterly Incentives up to ₱7,50020% Night DifferentialCareer Growth OpportunitiesWork with a Leading Retail AccountJob DescriptionWe are looking for an experienced Team Leader to join our...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Trinity Workforce Full time ₱516,000 per year

    Trinity Workforce is hiring a Full time Team Leader role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: ₱43,000 per month

  • Team Leader

    2 days ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱900,000 - ₱1,200,000 per year

    Team Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams,...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines ESOL IT SERVICES INC. Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryWe are seeking a dynamic and experienced Team Leader with a strong background in billing operations and sales coaching. The ideal candidate will have 2–4 years of leadership experience and a proven ability to guide teams through performance-driven strategies. This role involves direct client communication, daily reporting, and mentoring team...

  • Team Leader

    3 days ago

    Cebu City, Central Visayas, Philippines XtendOps Full time ₱80,000 - ₱120,000 per year

    Job OverviewWe are seeking a results-driven and people-focused Team Leader to manage a team supporting a Legal Intake / Law Firm account in a BPO environment. The Team Leader will oversee daily operations, ensure service quality, and coach the team to deliver accurate intakes and exceptional client support. A background in legal intake or law firm support is...

  • Team Leader

    1 week ago

    Cebu City, Central Visayas, Philippines Firstsource Solutions Limited Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Team Leader - Healthcare at Firstsource Solutions Limited, you will play a crucial role in supervising and supporting a team of customer service representatives within the healthcare sector. This full-time position is based in Cebu Central Visayas and involves leading your team to deliver exceptional customer experiences.What you'll be...