Tenant Relations Specialist

1 day ago

Ayala Alabang, National Capital Region, Philippines Festival Supermall Inc. Full time ₱384,000 - ₱4,320,000 per year

Position Summary:

The Tenant Relations Specialist is responsible to Tenant Relations management and enforcement of compliance with operating guidelines and house rules of the mall.

Scope and Responsibilities:

Merchants Assistance and Administrative Coordination

  • Ensures facilitation of coordination of requirement of constructing tenants (new tenants and or renovating / existing tenants) with the objective that tenants open on time under minimal supervision of superior.
  • Conducts house rules briefing with tenants, its representatives, its employees before store opening.
  • Participates in the technical inspection conducted by Engineering during tenants renovation.

Account Management

  • Attends to tenants concerns/inquiries and coordinates the same with different departments.
  • Recommends courses of action.
  • Communicates verbally or in writing on tenants concern.
  • Participates in the collection initiated by Billing & Collection Department activity.
  • Facilitates insurance claim of concerned parties.
  • Assists during the inventory of tenants damaged items due to water leak etc.
  • Attends to witness incidents such as water leak, fire etc.
  • Reviews insurance of merchants and closely monitors its expiry date.
  • Monitors tenants enrollment to Bio-augmentation and Kitchen exhaust program
  • Monitors tenants enrollment to Pest Control program
  • Initiates safety audit inspection of existing tenants and follow through compliance.
  • Handles egressing tenants.
  • Prepares and submit management reports, performance review (monthly)
  • Participates to emergency drills (fire and earthquake) and joins the emergency response team of the mall.

Job Qualifications:

  • Graduate of a 4-year course (Business Administration, Engineering Course).
  • With at least 1 year work experience in retail/shopping center operations or in the same capacity
  • With Basic Life Support Training / First Aid Training / Basic Fire Fighting Training is advantage.
  • Proficient in MS Applications,
  • Willing to be assigned in Alabang, Muntinlupa City.

Job Type: Full-time

Pay: Php32, Php43,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Experience:

  • Operations: 1 year (Preferred)

Work Location: In person

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