Customer Care Specialist

6 days ago

Quezon City, National Capital Region, Philippines Swift-up Full time ₱300,000 - ₱600,000 per year

Key Responsibilities:

  • Handle inbound and outbound customer calls, chats, or emails regarding telecom products and services.

  • Provide accurate information on billing, account management, network coverage, and service plans.

  • Troubleshoot basic technical issues related to mobile, broadband, or landline services.

  • Process customer requests such as activations, upgrades, plan changes, and cancellations.

  • Ensure proper documentation of customer interactions in the CRM system.

  • Escalate complex issues to the appropriate departments while ensuring timely resolution.

  • Achieve performance targets including call quality, resolution rate, and customer satisfaction scores.

  • Uphold company values by delivering excellent service and maintaining professionalism at all times.

Qualifications:

  • At least 1 year of experience as a Customer Service Representative, preferably in the telecommunications or BPO industry.

  • Strong communication skills (verbal and written) in [English/Local Language].

  • Ability to handle customer complaints with patience and empathy.

  • Familiarity with telecom services, billing processes, or technical troubleshooting is an advantage.

  • Computer literate; able to navigate multiple systems during calls.

  • Flexible to work in shifting schedules, weekends, and holidays if required.

Preferred Competencies:

  • Problem-solving and analytical skills.

  • Team player with a positive attitude.

  • Adaptability in a fast-paced environment.

  • Strong focus on customer experience and retention.

Benefits:

  • Competitive salary package with performance incentives.

  • Health and wellness benefits.

  • Paid training and career growth opportunities.

  • Employee discounts on company products and services.

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