Customer Care Specialist

4 days ago

Quezon City, National Capital Region, Philippines Swift-up Full time ₱300,000 - ₱600,000 per year

Key Responsibilities:

  • Handle inbound and outbound customer calls, chats, or emails regarding telecom products and services.

  • Provide accurate information on billing, account management, network coverage, and service plans.

  • Troubleshoot basic technical issues related to mobile, broadband, or landline services.

  • Process customer requests such as activations, upgrades, plan changes, and cancellations.

  • Ensure proper documentation of customer interactions in the CRM system.

  • Escalate complex issues to the appropriate departments while ensuring timely resolution.

  • Achieve performance targets including call quality, resolution rate, and customer satisfaction scores.

  • Uphold company values by delivering excellent service and maintaining professionalism at all times.

Qualifications:

  • At least 1 year of experience as a Customer Service Representative, preferably in the telecommunications or BPO industry.

  • Strong communication skills (verbal and written) in [English/Local Language].

  • Ability to handle customer complaints with patience and empathy.

  • Familiarity with telecom services, billing processes, or technical troubleshooting is an advantage.

  • Computer literate; able to navigate multiple systems during calls.

  • Flexible to work in shifting schedules, weekends, and holidays if required.

Preferred Competencies:

  • Problem-solving and analytical skills.

  • Team player with a positive attitude.

  • Adaptability in a fast-paced environment.

  • Strong focus on customer experience and retention.

Benefits:

  • Competitive salary package with performance incentives.

  • Health and wellness benefits.

  • Paid training and career growth opportunities.

  • Employee discounts on company products and services.

  • Customer Care Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines HelloConnect, Inc. Full time ₱150,000 - ₱250,000 per year

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Specialist Customer Care

    4 days ago

    Quezon City, National Capital Region, Philippines Western Union Full time ₱900,000 - ₱1,200,000 per year

    Senior Specialist, Customer Care – Quezon City, PhilippinesAre you looking for a customer service role that lets you learn new skills in a supportive environment? Are you interested in growing your career with a worldwide financial-services leader that is reaching customers and receivers around the globe? Then it's time to join Western Union as a Senior...

  • Customer Care Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines HelloConnect, Inc. Full time $600,000 - $1,200,000 per year

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Customer Care Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines HelloConnect Full time ₱180,000 - ₱250,000 per year

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Customer Care Senior Representative

    3 weeks ago

    Quezon City, National Capital Region, Philippines NTT DATA, Inc. Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertSelect how often (in days) to receive an alert:As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate...

  • Customer Care Senior Representative

    4 days ago

    Quezon City, National Capital Region, Philippines NTT Full time ₱900,000 - ₱1,200,000 per year

    Overview:As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen...

  • Customer Care Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines HelloConnect, Inc. Full time ₱150,000 - ₱250,000 per year

    Our Customer Care Representative is responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and...

  • Customer Care

    2 days ago

    Quezon City, National Capital Region, Philippines Autokid Subic Trading Corporation Full time ₱800,000 - ₱1,200,000 per year

    Job SummaryThe Customer Care Specialist is responsible for delivering excellent service to customers by handling inquiries, resolving concerns, and providing accurate information about products and services. This role ensures a positive customer experience and supports the company's commitment to client satisfaction.Key ResponsibilitiesCustomer...

  • BPO Customer Care Associate

    1 week ago

    Quezon City, National Capital Region, Philippines NTT DATA Full time ₱250,000 - ₱450,000 per year

    Overview: You will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or...

  • BPO Customer Care Associate

    4 days ago

    Quezon City, National Capital Region, Philippines NTT DATA North America Full time ₱150,000 - ₱250,000 per year

    Overview:You will be responsible for handling inbound calls from existing and potential customers.  You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment.   Successful incumbents will have a keen interest in solving customer issues...