Collections Account Representative

*Who We Are:*
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?
If you like to solve problems and interact with people around the Globe, this is the career for you

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What's it in for YOU?

• Paid Training
• HMO and Group Life Insurance
• Paid Time Off
• Referral Program
• Career Advancement

Who We Are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer

service?

• Do you have extraordinary communication skills?

What's in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Full-time, non-seasonal
• Career Advancement

Responsibilities:

• Serve as the primary point of contact for customers via phone
• Make outbound financial collection calls in addition to incoming calls from

customers in an effort to persuade customers to make payments on past due

accounts

• Provide exceptional customer service by addressing inquiries, resolving com

plaints and guiding customers through solutions

• Maintain a thorough understanding of products, services and policies to ef

fectively assist customers

• Accurately document customer interactions and transactions across all

tools/platforms

• Collaborate with other departments to resolve customer issues and escalate

complex problems as necessary

• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and

streamline processes

• Stay updated on product knowledge and industry trends to better assist

customers

• Ability to work within the defined hours of operation with flexibility needed on

weekends and holidays

• Monday - Friday: 7 a.m. to 10 p.m.
• Saturday: 7 a.m. to 7 p.m.
• Sunday: Closed

What We Look For In a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift

with minimal to no distractions, constant sedentary work

• Possess computer/technology savvy with the ability to smoothly operate mul

tiple windows and tabs, while simultaneously providing Best-In-Class

Customer Experience speaking to customers over the phone

• Excellent verbal and written communication skills
• Ability to stay calm, professional, and empathetic in challenging

conversations

• Strong negotiation and problem-solving skills
• Strong typing skills
• Superb attendance, so you can be there when our customers need us