Team Lead

1 day ago

Iloilo City, Western Visayas, Philippines Infinx Full time $80,000 - $120,000 per year

JOB DESCRIPTION

Designation/ Role:
Team Leader

Qualifications:
Any Graduate

Skills:

  • Should have In-depth knowledge in US-Healthcare provider process.
  • Experience in Migrating & Handling new Projects.
  • Basic knowledge of HIPAA guidelines
  • Excellent written and oral communication skills
  • Working knowledge of Excel and other Microsoft tools

Experience:
Minimum 6 years' experience in the US calling process.

Job requirement

  • Graduate from any stream
  • Willing to work in any shift.
  • Must be a TC/TL or Specialist in team handling role.
  • Should have handled at least 25 people and should have good people management skills.

Job requirement

Distribution of Workload to team members

  • Helping the team in handling & resolution of work-related problems, understanding & interpretation of Issues and decision making."
  • Provide leadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects
  • Escalate and follow up for resolution for all issues that affect work.
  • Learn and implement new client systems. Co-ordinate and organize training for new joinee as well as for existing members of the team based on the project's requirements.
  • Interaction with the clients & taking feedback from clients and formulating Strategies to meet the client's specific needs and expectations."

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