
Team Lead
3 days ago
JOB DESCRIPTION
Designation/ Role:
Team Leader
Qualifications:
Any Graduate
Skills:
- Should have In-depth knowledge in US-Healthcare provider process.
- Experience in Migrating & Handling new Projects.
- Basic knowledge of HIPAA guidelines
- Excellent written and oral communication skills
- Working knowledge of Excel and other Microsoft tools
Experience:
Minimum 6 years' experience in the US calling process.
Job requirement
- Graduate from any stream
- Willing to work in any shift.
- Must be a TC/TL or Specialist in team handling role.
- Should have handled at least 25 people and should have good people management skills.
Job requirement
Distribution of Workload to team members
- Helping the team in handling & resolution of work-related problems, understanding & interpretation of Issues and decision making."
- Provide leadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects
- Escalate and follow up for resolution for all issues that affect work.
- Learn and implement new client systems. Co-ordinate and organize training for new joinee as well as for existing members of the team based on the project's requirements.
- Interaction with the clients & taking feedback from clients and formulating Strategies to meet the client's specific needs and expectations."
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