Team Leader

4 weeks ago

Iloilo City, Western Visayas, Philippines cxperts Full time
Responsibilities
  • Coordinates maximum coverage within the assigned group to ensure completion of daily tasks
  • Reviews processes for efficiency and makes process updates and improvements
  • Creates and implements strategy to ensure performance objectives are met
  • Participates in the interviewing and hiring process
  • Provides coaching and development feedback
  • Issues corrective actions/terminations as necessary
  • Conducts monthly / annual performance reviews with direct reports
  • Responds to and works to resolve agent concerns in a timely manner
  • Handles escalated calls
  • Motivates staff and maintains a team atmosphere
  • Follows all rules set forth in the Employee Handbook and leads by example
  • Ensures all work is performed in compliance with Company Policies, client mandates as well as local, state and federal collections laws and regulations
Qualifications
  • High school diploma, GED, or equivalent required
  • 2 years of collections experience
  • 1-year collections lead experience
  • Excellent oral and written communication skills
  • Strong leadership skills
  • Knowledge of FDCPA and state laws
  • Ability to change direction as needed in order to meet the needs of customers; both internal and external
  • Works well under pressure to assist where required in meeting critical deadlines
  • Capable of maintaining the confidentiality

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