Customer Service Representative – Retail account

2 weeks ago

Quezon City, National Capital Region, Philippines YML Group Outsource Manila Full time ₱420,000 per year

What You'll Do:

· Provide prompt, professional responses to customer inquiries through multiple channels.

· Assist with orders, payments, shipment tracking, and cancellations.

· Handle returns, exchanges, warranty claims, and post-sales support with care and accuracy.

· Offer product guidance on sizing, colors, materials, and styling.

· Escalate complex issues to the appropriate internal teams.

· Log all customer interactions in our CRM system.

· Flag recurring issues and contribute to improving processes and FAQs.

· Support flexible scheduling during busy seasons (e.g., Black Friday, Christmas).

· Collaborate with other departments (logistics, operations, marketing) to resolve complex cases.

· Uphold UGG's customer-first values in every interaction.

What We're Looking For:

· At least 2–3 years of experience in a retail background, ideally in fashion, or footwear.

· Strong English communication skills (written & spoken).

· Proficiency in CRM tools (e.g., Zendesk) and MS Office (Word, Excel).

· Excellent problem-solving and active listening skills.

· Ability to thrive in a fast-paced environment under pressure.

· Reliable, detail-oriented, and self-motivated—capable of independent work.

Preferred:

· Experience with international or premium brands.

· Familiarity with e-commerce platforms (Shopify, Amazon, MyDeal, eBay, etc.).

· Adaptable and committed to delivering high service standards.

· A collaborative, proactive team player.

Employment Details:

· Office-based (Fairview location) with opportunity to work on a hybrid arrangement after passing probationary period

· Type: Full-time

· Working Hours: Monday – Friday, 7AM to 4PM, and some public holidays. No weekend work.

Job Types: Full-time, Permanent

Pay: Php25, Php35,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion

Work Location: In person

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