Underwriter

REASONS TO APPLY

• Hybrid work

• Dayshift with fixed weekends off

• Work-life Balance

• Empowering work environment and culture

• Competitive salary and benefits

• Supportive, collaborative teams across functions

ABOUT US

Steadfast Group is the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.

Based in Bonifacio Global City Taguig, Steadfast Shared Services in the Philippines is expanding its Finance and Technologies teams.

We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next-generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.

ABOUT THE ROLE

The Underwriter role is primary responsible for actively underwriting new business and/or renewals of the CHU and Flex product lines, in accordance with company procedures. The role, which is based in our brand-new Manila office with a hybrid model being a split of office and work from home, is responsible for the delivery of the client's underwriting service, embracing, and working within a professional, dynamic, and progressive environment.

In this role, you will be responsible for:

• Consistent delivery of exceptional customer service within agreed workflow timeframes.

• Underwriting new business and renewals.

• Providing quotes in a timely and professional manner (in accordance with company standards).

• Actively underwrite renewals, new business & endorsements in line with your underwriting authority level, as well as broader company procedures and manuals.

• Ensure premium quotations for both renewals and new business are written to the prescribed rate increases and apply the necessary excesses.

• Administer automated underwriting system to ensure a seamless customer experience with our Flex Insurance products.

• Ensure all the properties are classified correctly.

• Analyze the loss ratio and all relevant underwriting information to determine if risk is of an acceptable standard including alternate methodology.

• Monitor and report on loss ratio.

• Arrange surveys and all appropriate documentation required to enable the competent and sound underwriting of risks.

• Ensure efficient, professional, and courteous contact and correspondence with all clients including direct Owners Corporations, brokers, and Strata Managers.

• Report underwriting results to management as required.

• Improve and follow up all implemented risk improvements on a regular basis.

• Ensure all declined risks are referred to the Underwriting Team Leader prior to communicating to client.

• Ensure difficult clients, problem matters, and all issues are handled in accordance with company and branch policy, Insurance Codes and Practices.

• Assist with new business and renewal follow up.

• Assist with data entry if required.

• Monitor existing systems and procedures within CHU and Flex Insurance and provide feedback to management on ways to improve the efficiency, productivity of the business.

• Resolve any conflict issues that arise with clients/agents and colleagues in accordance with company policy, Insurance Codes, practices, and legislation.

A bit about you to be successful in this role, you will possess:

• 6 months in customer service support, Claims/Policy Support/ Property Underwriting or in any or related insurance or financial services and business process outsourcing.

• Bachelor's Degree or equivalent combination of education and work experience. Fresh graduates are encouraged to apply.

• Good understanding of quality Service standards.

• High attention to detail and following processes.

• Strong customer focus and drive.

• Strong problem solving and ability to think analytically.

• Strong computer and numeracy skills, with the ability to quickly learn new systems.

• Committed and highly keen to progress both in career and role.

• Eager to take full responsibility and accountability for tasks assigned.

• With ability work with a high performing team in meeting goals/objectives, timelines and KPIs, a strong team player.

• Excellent interpersonal, verbal, and written communication skills.

• Proficient in Microsoft Office (e.g. MS Word, Excel, Windows).

• Tier 2 ANZIF Insurance Certificate is preferred.

• Proven Knowledge on the Strata Industry.

• Ability to find a way to deliver a solution.

• Confidence to make decisions.

• The ability to question the status Quo.

WHAT TO EXPECT

We offer you exciting benefits to support you in your professional and personal journey:

Flexible work arrangements to help you balance work and personal responsibilities.

Career development opportunities through technical and leadership programs.

Life, disability, and travel insurance, plus access to other discounted insurance options.

A competitive compensation and benefits package.

A vibrant, collegiate, inclusive culture that celebrates you.

We want to learn more about you, so click the link to apply.

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