Contract Request Team Lead

7 days ago

Taguig, National Capital Region, Philippines ATOS Information Technology Inc. Full time $104,000 - $130,878 per year

The Contract Request Team Lead will have responsibility of a team manager in respect of all relevant technical/operational processing activity and direct assistance of underwriting teams wherever required. People management, performance management appraisals, client interaction etc. will be the key deliverables.

Key Responsibilities:

  • Monitor the performance of a team of Claims adjusters and provide timely feedback.
  • Should have experience in end-to-end claims and experienced in claims adjudication and adjusting.
  • Conduct employee performance review
  • Assist with professional development of the team
  • Set objectives and manage the progression of the team towards these
  • Coordination with Internal Customers like Underwriting Ops Team, Process Excellence team, etc. and
  • Streamline and maintain the flow of work
  • SLA adherence
  • Preparation and review of reporting packs, Sr. management and stakeholders

Qualifications:

  • Background in Insurance/Healthcare Required
  • Process Improvement - Root Cause Analysis/Error Analysis Required
  • Effective communication skills
  • Strong people management skills
  • Sound knowledge of property and casualty underwriting
  • Commercial awareness, with a knowledge of the insurance market and external changes which would impact on our business
  • Problem Solving - Ability to find solutions and guide teams in difficult and complex situations
  • Decision Making - Ability to come up with logical options to facilitate teams to take a decision
  • Basic knowledge of regulatory and legal compliance issues
  • Excellent numeric, analytical and written skills
  • Effective prioritization and organizational skills
  • Good IT skills, including Microsoft Word, Excel and Outlook
  • Must be a graduate of business-related program

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