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4 days ago
The Contract Request Team Lead will have responsibility of a team manager in respect of all relevant technical/operational processing activity and direct assistance of underwriting teams wherever required. People management, performance management appraisals, client interaction etc. will be the key deliverables.
Key Responsibilities:
- Monitor the performance of a team of Claims adjusters and provide timely feedback.
- Should have experience in end-to-end claims and experienced in claims adjudication and adjusting.
- Conduct employee performance review
- Assist with professional development of the team
- Set objectives and manage the progression of the team towards these
- Coordination with Internal Customers like Underwriting Ops Team, Process Excellence team, etc. and
- Streamline and maintain the flow of work
- SLA adherence
- Preparation and review of reporting packs, Sr. management and stakeholders
Qualifications:
- Background in Insurance/Healthcare Required
- Process Improvement - Root Cause Analysis/Error Analysis Required
- Effective communication skills
- Strong people management skills
- Sound knowledge of property and casualty underwriting
- Commercial awareness, with a knowledge of the insurance market and external changes which would impact on our business
- Problem Solving - Ability to find solutions and guide teams in difficult and complex situations
- Decision Making - Ability to come up with logical options to facilitate teams to take a decision
- Basic knowledge of regulatory and legal compliance issues
- Excellent numeric, analytical and written skills
- Effective prioritization and organizational skills
- Good IT skills, including Microsoft Word, Excel and Outlook
- Must be a graduate of business-related program
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